Motability Customer Service Specialist Part Time

5 months ago

Walsall, United Kingdom RAC Full time

**About The Role**:
Do you know how to deliver an exceptional customer experience? **RAC** have an exciting opportunity for a **Customer Service Specialist **to join our **Motability Team.**

Whether you’ve worked in retail, hospitality, sales or a call centre environment, as a** Motability** **Customer Service Specialist **you will be an integral member of **RAC** and to our continued growth and delivery of exceptional service that **RAC **is known for.

This is a **Part-time, permanent **role based at out iconic Bescot office. Shifts fall across **Monday to Sunday, 11am-5:30pm or 12:30pm-7:30pm - 25 Hours Per week.**

You'll ensure the provision of a responsive, consistent and high quality telephone service to Motability customers broken down and to deliver a professional and high-quality service that satisfies or exceeds customers' expectations and established organisational goals by providing the best possible, cost-effective solution.

**What you'll be doing**:

- Answer incoming calls from customers broken down at the roadside, to take full details of the breakdown, establish the driver’s entitlements and requirements.
- Deliver a responsive, consistent and high-quality telephone service using structured calls and accurate information.
- To answer incoming calls regarding the member’s current policy, and answer queries relating to policy details
- Contribute to organisational goals through the delivery of service excellence and the achievement of agreed individual and team measures
- To offer sales to non-members calling in a breakdown situation or offering upgrades to existing members with incorrect entitlement.

To be the best, we want the best. We’re looking for **Customer Service Specialists** who have:

- Experience within a customer service/call centre environment
- Ability to work in a pressurised environment working quickly and effectively to meet required standards
- Ability to work as part of a team to meet business unit objectives
- Good interpersonal skills - empathetic, flexible and friendly approach
- Good keyboard skills
- Map reading skills

**Benefits and rewards**:

- **FREE** Ultimate breakdown cover for **you and your household** worth up to **£500**:

- **FREE** on-site **parking**:

- **Overtime opportunities **to boost your earnings
- **Flexible benefits** you can tailor to suit you
- **Free European Breakdown cover **including** 7 days car hire **to continue your journey
- Amazing **employee benefits **including additional **discounts** **on big brands, hotel stays and days out**:

- **Life insurance, performance rewards, and pension**:

- Up to 31 days’ of annual leave including bank holidays, plus family leave entitlement
- When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’.
This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus

Together we are all **#OrangeHeroes. **Be a part of our journey
- We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences._

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