Medical Secretary

4 months ago


Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

An opportunity has arisen to join the Ophthalmology Department as a Medical Secretary.

Clinic Co-ordination & Template review.

Maintain RTT pathways using the hospital HISS system.

Audio Typing & composing as required, non-routine letters.

Receive, manage and prioritize telephone and personal enquiries, complaints, messages.

Check all outgoing correspondence ensuring any instructions in the correspondence are carried out.

Maintain an up-to-date diary and timetable for Consultant's.

Arrange patients’ clinic appointments as instructed.

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents - it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

**DUTIES AND RESPONSIBILITIES**:
Clinical

1 Audio type written reports and correspondence, using word processing packages, for the Consultants and their teams. These may include outpatient reports, discharge summaries, operation notes and other relevant clinical and non-clinical correspondence.

2 Compose, as required, non-routine letters requiring tact, sympathy and understanding, on behalf of the Consultant or medical staff.

3 Where appropriate, ensure operation note templates are set up on the word processing system for the Consultant in preparation for his/her completion at the time of the patients’ surgical procedures.

4 Following authorisation by the clinician, ensure that clinic and discharge correspondence to GP’s and/or other Consultants are dispatched promptly and efficiently.

5 Following authorisation by the clinician, ensure correspondence to patients is dispatched promptly and efficiently.

6 Check all outgoing correspondence ensuring any instructions in the correspondence are carried out. These may include arranging outpatient clinic appointments, further investigations or surgical procedures. Dispatch the relevant investigation/operation request forms to the appropriate departments once completed by the Consultant or a member of the medical staff.

7 Take the necessary action as instructed by the Consultant with regards to patients who fail to attend clinic appointments, investigations or inpatient procedures.

8 Open and prioritise incoming correspondence (which is often of a highly sensitive and confidential nature) on behalf of the Consultant, ensuring that urgent correspondence receives prompt attention. In the Consultant’s absence, the Medical Secretary is responsible for ascertaining which correspondence requires referral to an appropriate clinician for urgent attention.

9 Manage patients’ investigation results. Check all incoming laboratory/radiology results, ensuring that abnormal results are communicated promptly to the appropriate clinician. Ensure all reports are seen and signed by the clinician prior to filing in case notes. Retrieve investigation results and reports from the Pathology, Radiology (PACS) and ADAMS systems, where applicable. Be responsible for chasing up any missing results.

10 Receive, manage and prioritise telephone and personal enquiries, complaints, messages and information from patients, relatives, GP’s, Consultants and other medical staff and external organisations on behalf of the Consultant and medical team. Deal with enquiries relating to the medical and social welfare of patients and relatives in a sensitive manner, referring to medical staff or other healthcare professionals where appropriate. When responding to enquiries, ensure that relevant guidelines or protocols are followed.

11 Communicate appropriately with anxious patients and bereaved relatives.

12 Communicate appropriately with patients, relatives and healthcare workers who may be aggressive or irate.

13 Respond to enquiries from patients and healthcare personnel as appropriate. Provide empathy and reassurance to patients where necessary. If appropriate, with permission of and instructed by the Consultant, convey clinical/medical information to patients, medical, nursing, pharmacy or other healthcare staff.

14 Ensure GP and Consultant referral letters are made available to the Consultant for prioritising at the earliest possible opportunity.

15 Check referral letters, following prioritisation, for any ins


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