Technology Specialist

2 weeks ago

Reading, United Kingdom Microsoft Full time

The reinvention of business processes is a growth engine for Microsoft cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

You will manage functional business process and technical workload within the Microsoft Business Applications enterprise sales organization working with our most important customers. You play a key role in the total sales cycle by helping them with their end-to-end business transformation needs through envisioning, designing and demonstrating solutions mapped to business value within the area of your workload expertise. Executing with excellence you will collaborate across the sales opportunity journey with the Business Applications sales team, Microsoft partners, Independent Software Vendors (ISVs), other Technical Specialists and our Customer Success team. You will additionally assist the Microsoft Business Applications Sales Executive in identifying, driving and successfully landing pipeline and customer solutions for your assigned category.

As a** Technology Specialist - Business Applications** you will specialize in one of the following five categories**:Customer Experience, Finance/Operations, Low-Code, Customer Service, Supply Chain**, depending on your experience. This position focuses on specializing in Customer Experience which includes Dynamics 365 Customer Insights Data (Customer Data Platform), Dynamics 365 Customer Insights Journeys (Marketing) and Sales.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Workload and Business Process**
- Achieve technical workload expertise for your assigned category of Business Applications products.
- Exemplify Finance business process depth to accelerate opportunity results.

**Business Value-led Presales**
- Participate in discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
- Leverage workload expertise to build effective customer-centric solution assessments and designs based on business value and deliver compelling presentations to improve win rates.

**Strategic Proactive Seller**
- Maximize deal execution through the customer journey as a strategic, proactive seller to meet/exceed category revenue targets.
- Team with Business Applications - Sales Executives to uncover, identify and engage opportunities to drive category performance.
- Build positive Business Decision Maker (BDM)/CxO connections/engagements across category-specific roles with business value alignment by targeted personas.

**Qualifications**:

- Proven technical knowledge of the Microsoft Dynamics 365 or comparable enterprise scale customer experience solutions.
- Driving and designing a solution strategy as part of the overall opportunity lifecycle
- Identifying, driving and successfully landing pipeline and customer solutions in collaboration with sales leaders and team members
- Extensive collaboration with technical pursuit teams designing cloud-based customer solutions
- Proven success demonstrating differentiated solution value and competitive advantage
- Delivering customer-facing technical workload demonstrations to enterprise decision makers

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