Account Technology Strategist

7 months ago

Reading, United Kingdom Microsoft Full time

**Account Technology Strategist (ATS) - Higher Education**

A career in the Education Team at Microsoft will give you the opportunity to join a talented and dedicated team in pursuit of our goals for our education customers. You will be given the freedom and inspiration to utilise your skills, drive and, most importantly, your imagination - to make a difference to your customers and have a lasting impact in your role.

The Account Technology Strategist (ATS) for Education supports a select number of Higher Education customers and the digital transformation of their institution - helping to build effective and efficient institutions both operationally and through teaching & learning delivery to help improve student learning outcomes.

Microsoft is on a mission to empower every person and every organisation on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

**We would love to hear from you if you**:

- Have a passion for working in technology-led business change
- Have a desire to work on innovative, groundbreaking technical solutions
- Follow latest technical trends and are always curious about how they can benefit businesses and customers
- Can translate business outcomes and opportunities into technical directions and strategy and can help tell the story of how technology can help senior leaders
- Can articulate complex problems and solutions in a clear and logical manner
- Embrace diversity and inclusivity in all that you do, and create environments for others to be successful
- Advocate a growth mindset, turning challenges into opportunities

**Responsibilities**:

- You act as the "virtual Chief Technical Officer," providing technical guidance to teams, building and maintaining strong industry and client knowledge, and acting as the voice of the customer (VOC).
- You create mid
- to long-term digital transformation roadmaps while ensuring the execution of technological strategy, providing analysis of customer needs, and translating customer business objectives to develop technology architecture.
- You lead industry and digital transformation acceleration to identify, create demand, and deliver customer solutions. You drive new opportunities, lead internal teams to accelerate customer digital transformation, and drive conversations regarding the value of Microsoft solutions over competitors.
- You help customer technical specialists sell Microsoft solutions. You map technical customer requirements and business scenarios to Microsoft technology platforms.
- You orchestrate internal teams and local partners to ensure sufficient technical resources for demand generation. You drive account planning to inform quarterly and fiscal objectives. You influence customer technology engagement by engaging technical resources of a customer, partner, and Microsoft towards the customer's digital transformation. You use existing and new readiness resources to support enablement plans for customer technology adoption at the national and regional level
- Understand competitive scenarios in the accounts and plan to grow Microsoft (Revenue, Share & usage) whilst providing effective and efficient solutions.
- Help our customers understand the impact of emerging technologies and inspire adoption of these technologies to enable a platform for positive business change and genuine transformation for their customers.
- Be a Change Agent internally and externally. Question traditional approaches to technology solutions and be an advocate for doing things differently and more effectively to inspire our customers.

**Qualifications**:
Common attributes we typically look for, can include:

- The ability to translate business outcomes to technical solutions and articulate that to a technology, or business leader in an impactful and way
- Track record of holding positive senior level relationships and influencing at senior technical levels within an organisation
- Proven orchestration skills within technology and business teams
- Strong technical foundation, well versed in coaching a customer or stakeholder through a technical envisioning or roadmap conversation (Business and Technology)
- Good knowledge of Microsoft Cloud Services would be preferable
- Technical sales experience or equivalent experience within a customer
- Education / Public Sector industry knowledge and experience either as a customer, or as a supplier is desired but not essential.

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