Customer Training Specialist

3 weeks ago

Reading, United Kingdom Aspen Technology Full time

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As a member of the Customer Support and Training organization, the Training Coordinator will play a pivotal role in driving the success of AspenTech’s customer training. The Training Co-ordinator is responsible for co-ordination and administration of classroom and virtual training classes. This includes managing all activities for designated classes from scheduling, instructor sourcing, ordering training materials, responding to customer enquiries, invoicing and post-training follow up.

Your Impact
- Administration of all elements of the customer training business, including:

- Producing quotations/proposals to support the selling of private training
- Managing the logistics of customer training classes, e.g. scheduling classes, sourcing instructors, communication with customers, ordering training materials, arranging license keys, helping produce virtual classes
- Requesting and monitoring customer invoices to ensure payments are made
- Following up on customer surveys post-training
- Providing a high level of customer service to external and internal customers
- Ensuring all training records in the CRM (Customer Relationship Management) system are accurate
- Other aspects of the role include:

- Responding to general training enquiries from customers and internal staff
- Collaborating with key working relationships to help drive customer success
- Administering and following up on marketing programs tailored specifically for training
- Providing business reports to management and internal stakeholders on a regular basis
- Leading business improvement projects
- Providing support to other regional Training Coordinators when required

What You'll Need
- University degree in Marketing or business-related field is preferred but not essential
- Experience working in a customer-facing role in a fast-paced high-tech environment
- Experience coordinating training events
- Experience working with online learning solutions
- Excellent customer service skills
- Strong collaboration skills
- Possesses a telephone sales mindset
- Strong knowledge of Microsoft Office and Customer Relationship Management Tools
- Experience working with Salesforce will be an advantage but not essential.
- Strong verbal and written communication skills
- Strong attention to detail and demonstrated ability to handle multiple priorities
- Strong analytical, problem solving and creative thinking skills
- Excellent planning, time management, organizational and interpersonal skills
- Self-discipline and motivation to produce results with mínimal supervision

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