Sc Cleared Servicenow Specialist/ Developer

4 weeks ago

Reading, United Kingdom Global Technology Solutions Ltd Full time

ServiceNow Specialist
Aldermaston
- onsite
£550-£590 a day inside IR35
ROLE OVERVIEW:
We are seeking a ServiceNow specialist to do a mixture of administrative and development/implementation work. As well as knowledge of the standard IT Service Management (ITSM) module in ServiceNow, we are interested in anyone who has experience of one or moreof the following modules:

- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- Field Service Management (FSM)
DETAILED JOB DESCRIPTION:

- As part of an implementation project team, build and deliver solutions ensuring user requirements (Stories) are delivered to specification.
- Completion of enhancement requests and new functionality requests to meet business needs
- Build of service catalog items and workflows in ITSM and CSM modules
- Build of HR Service items and Lifecycle events
- Where requested, lead aspects (e.g. demos/training/solutions) of the overall development to deliver value and successful outcomes the customer.
- Have an awareness of the impact of the solutions you are providing to other areas of the platform
- Where necessary help out with day to day admin tasks on the ServiceNow platform
- Provide coaching for more junior colleagues sharing experience and accumulated knowledge to help them develop
- Preparation of documentation as necessary
ESSENTIALS SKILLS/QUALIFICATIONS:

- ServiceNow development skills including:

- Business Rules
- Client Scripts
- Workflows
- Form Design
- UI Actions
- Service Portal
- Experience of testing and creating test scripts
- Strong knowledge of ITIL principles
- Comfortable with agile and waterfall methods of working
- Fast learner with an ability to get up-to-speed in a short space of time
DESIRABLE SKILLS/QUALIFICATIONS:

- Virtual Agent development
- Any experience of on-premise ServiceNow environments an advantage.
- ServiceNow certifications in ITSM, CSM, HRSD, FSM
Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

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