Servicenow Developer

1 month ago

Reading, United Kingdom Thames Water Full time

**ServiceNow Developer**:

- This role will be based in our Clearwater Court, Reading. However, there is an option for hybrid working. _
**Who are we?**
As the UK’s largest water company, we are taking action for a new world of water - fixing the problems of today and building resilience for tomorrow. In digital transformation, this means leveraging data and technology to transform our organisational capability,drive innovation and deliver impactful change to our customers, communities, and the environment.
The Service Tooling team is responsible for owning and enhancing the internal ServiceNow platform ensuring it meets the demands of the business. Working in a DevOps model, you will be responsible for the delivery of new functionality within ServiceNow whilstalso supporting operational resilience and platform stability.
**What you will be doing**
As a core member of the team overseeing the ServiceNow platform you will:

- Be responsible for delivering complex technical solutions within the ServiceNow environment, ensuring the resulting outcomes meet the needs of the business
- Perform operational activity including the resolution of platform related incidents, version upgrades, required housekeeping and pro-active maintenance
- Drive high-quality via peer checking of colleague’s deliverables ensuring outcomes follow best-practice and meet expected standards
- Pro-actively identify areas of continuous improvement and create effective solutions to implement them
- Engage with internal stakeholders to understand requirements, define solutions, and agree the definition of done
- Participate within team DevOps ceremonies (sprint planning, show and tell, sprint review etc) providing valued input
- Undertake mentoring and cross-training of colleagues using your own skillset to develop others
- Be a point of knowledge providing technical guidance across the business ensuring technical concepts are appropriately explained to non-technical stakeholders
- Contribute towards the technical and strategic direction of the team

**What you should bring to this role**:

- Demonstrable experience of developing upon the ServiceNow platform (specifically the core ITSM and ITOM modules) with a track record of designing and delivering technical solutions
- Familiarity with the integration of external platforms / data into ServiceNow ensuring best practice is used
- Previous experience working in at least one of the following programming languages: Java, JavaScript and Python
- Preferably experienced with at least one of the ServiceNow HR, SecOps, CMDB and Virtual Agent modules
- Experience utilising the ServiceNow Catalogue Builder and Flow Designer components
- Experience of working within a DevOps environment and the related processes and controls
- Show a desire to develop your own technical skills and proactively identify opportunities to do so
- Be a confident communicator with proven ability to engage technical and non-technical stakeholders as necessary

**What’s in it for you?**
Our Digital Team is a fun, fast paced environment where no two days will be the same.You will be working with like-minded people who really want to make a difference to our customers.We are committed to giving you great training and will make sure you areconfident in helping customers.
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive**.** For our office-based roles we’re moving to a hybrid approach with various optionsacross working from home, office and our sites.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing.
Find out more about working at Thames Water.

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