Tech Customer Support

3 months ago

Harpenden, United Kingdom Pageup People Full time

To build great companies, you need great people. That’s what inspired us to create a suite of HR technology that makes recruiting, onboarding and retaining people simple. At PageUp group, we’re on a mission to change lives with outstanding hiring experiences. From entrepreneurial beginnings in Melbourne, we quickly grew and are proud to now have established locations in Sydney, New York, London, the Philippines, Dublin and Paris. Our platforms are used by 5.3 million users globally.

This is a new opportunity for a Support Analyst to join our global support team at PageUp Group. In this role, you will ensure a positive customer experience by promptly responding to, troubleshooting, analysing, and resolving tickets in our support queue and live chat. Our team supports a global customer base across multiple time zones, and you will primarily cover the Europe region.

**The role**
- Be the first system expert a client or internal user speaks to when they have a support issue
- Provide outstanding, solution-oriented customer service
- Identify and try to resolve customer queries and requests, escalating them to third-level support if necessary
- Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management

**About you**

To be suitable for this role you’ll have a keen interest in technology with 2+ years experience in a customer service/client support/tech support role alongside;
- **Impeccable Customer Service** - You are committed to providing exceptional service with a friendly and professional demeanor. Your outstanding written and verbal communication skills ensure clear and effective interactions, enhancing the overall experience for everyone involved
- **Eager and Enthusiastic Learner** - You possess a natural curiosity and a strong desire to acquire new skills and master new tools. Your passion for continuous learning drives you to explore and embrace new challenges, enhancing your expertise and contributing to personal and professional growth
- **Self-motivated** - You derive satisfaction from the impact your work has on colleagues within the company. This perspective makes even the monotonous or tedious tasks feel worthwhile.
- **Multitasking and Competing Priorities** - You excel at juggling multiple responsibilities and thrive in situations with competing demands. For you, navigating ambiguity is not a hurdle but an opportunity for exploration and growth, turning uncertainty into a motivating quest rather than a challenge
- **Proven Success in Remote and Hybrid Work Environments** - You have effectively thrived in remote and hybrid settings, maintaining a strong sense of belonging and responsibility. Your ability to collaborate seamlessly in a distributed environment enhances team cohesion and productivity

**Working with us at PageUp**
- We want to create space for you to do your best work so we support flexible working arrangements that will fit with your individual lifestyle and provide additional leave days such as awesome day and volunteer leave
- We truly value our people and want you to succeed here, so we offer competitive salary, generous paid parental leave, health insurance, wellness benefits and a bunch of other good stuff
- With the global presence means those with a little wanderlust have the opportunity to take their career to new places
- Super Flexible Hybrid Working - at least a few of days from the office per month (we have an office in London and Harpenden)

Pay: From £25,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Harpenden, AL5 4HX

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