Customer Assistant

4 months ago

Harpenden, United Kingdom Marks & Spencer Full time

**Hours**

Sun 1100 - 1900
Mon 1600 - 2200
Wed 1800 - 2200
Fri 1400 - 2200

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates ,it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Harpenden, HERTFORDSHIRE, ENGLAND;
Harpenden SF

  • Customer Assistant

    3 months ago

    Harpenden, United Kingdom Marks & Spencer Full time

    **Work Pattern** Sun 08:00-12:00 Mon 07:00-11:00 Wed 07:00-11:00 Sat 07:00-11:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...

  • Customer Assistant

    4 months ago

    Harpenden, United Kingdom Marks & Spencer Full time

    Hours Sun 0700-1100 Tue 0600-1000 Wed 0600-1000 Fri 0600-1000 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...

  • Customer Assistant

    4 months ago

    Harpenden, United Kingdom Marks & Spencer Full time

    Hours Week 1 Mon 0545-1345 Tue 0545-1345 Thur 0545-1345 Fri 0545-1345 Sat 0545-1345 Week 2 Sun 0700-1500 Mon 0545-1345 Wed 0545-1345 Thur 0545-1345 Fri 0545-1345 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and...

  • Customer Service Support Executive

    1 month ago

    Harpenden, United Kingdom Energy Park Full time

    Location: Harpenden, HertfordshireContract: Permanent, Full TimeSalary: circa £36,000 per annum (depending on experience) Working with the Head of Customer Success, this role offers the opportunity to play a key role in our scaling business, contributing to the growth of our Customer Success function, and the development of our future strategy. You will...

  • Customer Advisor

    4 months ago

    Harpenden, United Kingdom Boots Full time

    Summary Job Reference: 233153BR - Job Reference: 2 3 3 1 5 3 B R Harpenden, High Street Fixed Term 37.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job...

  • Customer Advisor

    3 months ago

    Harpenden, United Kingdom Boots Full time

    Summary Job Reference: - 230174BR Harpenden, High Street Permanent 16 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to...

  • Customer Advisor

    4 months ago

    Harpenden, United Kingdom Boots Full time

    Summary Job Reference: - 225908BR Harpenden, High Street Permanent 6.5 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...

  • Customer Advisor

    4 months ago

    Harpenden, United Kingdom Boots Full time

    Job Reference: 204371BR Harpenden, High Street Fixed Term Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...

  • Customer Service Advisor

    4 months ago

    Harpenden, United Kingdom The Recruitment Index Full time

    Do you want to work in a supportive environment where you are recognised and rewarded for your contribution? - Do you enjoy helping customers? Recruitment Index are proud to represent our Harpenden based client, in the search for a customer focussed individual to join their friendly and vibrant team. Job Title: Customer Service Advisor **Salary**: Up to...

  • Customer Service Advisor

    4 months ago

    Harpenden, United Kingdom The Recruitment Index Full time

    Do you want to work in a supportive environment where you are recognised and rewarded for your contribution? - Do you enjoy helping customers? Recruitment Index are proud to represent our Harpenden based client, in the search for a customer focussed individual to join their friendly and vibrant team. Job Title: Customer Service Advisor **Salary**: Up to...

  • Customer Experience Associate

    4 weeks ago

    Harpenden, Hertfordshire, United Kingdom Energy Park Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Support Executive to join our team at Energy Park. As a key member of our Customer Success function, you will play a vital role in delivering exceptional customer experiences and contributing to the growth and development of our business.Key ResponsibilitiesCustomer Support: Respond...

  • Customer Service Support Specialist

    4 weeks ago

    Harpenden, Hertfordshire, United Kingdom Energy Park Full time

    About the RoleWe are seeking a highly skilled Customer Service Support Executive to join our team at Energy Park. As a key member of our Customer Success function, you will play a vital role in delivering exceptional customer experiences and contributing to the growth of our business.Key ResponsibilitiesCustomer Support: Respond to customer inquiries and...

  • Customer Experience Specialist

    3 weeks ago

    Harpenden, Hertfordshire, United Kingdom Wells & Co Full time

    **About Us**Wells & Co is a leading hospitality company that prides itself on delivering exceptional customer experiences in its boutique pubs and restaurants. Our team is passionate about providing a warm and welcoming atmosphere for our guests, and we're looking for talented individuals to join our Front of House team.**Your Role**We are seeking a...

  • Customer Experience Specialist

    4 weeks ago

    Harpenden, Hertfordshire, United Kingdom Wells & Co Full time

    **About Us**Wells & Co is a leading hospitality company that prides itself on delivering exceptional customer experiences in its boutique pubs and restaurants. Our team is passionate about providing a warm and welcoming atmosphere for our guests, and we're looking for talented individuals to join our Front of House team.**Your Role**We are seeking a...

  • Sales Assistant

    4 months ago

    Harpenden, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - Harpenden** Contract Type: Permanent Working hours: 6 hour contract to include Saturday plus some weekday availability As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be...

  • Graduate Customer Service Adviser

    3 months ago

    Harpenden, United Kingdom The Recruitment Index Full time

    Do you want to work in a supportive environment where you are recognised and rewarded for your contribution? - Do you enjoy helping customers? Recruitment Index are proud to represent our Harpenden based client, in the search for a customer focussed individual to join their friendly and vibrant team. Job Title: Customer Service Advisor **Salary**: Up to...

  • Sales Assistant

    4 months ago

    Harpenden, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - harpenden** Contract Type: Permanent Working hours: 20 As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they’re sharing their journeys with us. **What being a...

  • Counter Assistant

    4 months ago

    Harpenden, United Kingdom WHSmith Full time

    **Counter Assistant - WHSmith - Harpenden** Contract Type: Permanent Working hours: 25 Hours, Flexible, Monday to Saturday As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our...

  • Accounts Assistant

    5 days ago

    Harpenden, Hertfordshire, United Kingdom Gowan Full time

    Job Title: Accounts AssistantGowan Crop Protection is a dynamic and growing global company based in Harpenden, with a centralized accounting function for international business. We are seeking an experienced Accounts Receivable & Banking Assistant to support EUMEA/APAC Accounts Receivable & Banking related activities.Key Responsibilities:Manage customer...

  • Accounts Assistant

    5 days ago

    Harpenden, Hertfordshire, United Kingdom Gowan Full time

    Job Title: Accounts AssistantGowan Crop Protection is a dynamic and growing global company based in Harpenden, with a centralized accounting function for international business. We are seeking an experienced Accounts Receivable & Banking Assistant to support EUMEA/APAC Accounts Receivable & Banking related activities.Key Responsibilities:Manage customer...