Customer Happiness Executive

5 months ago

Sheffield, United Kingdom Perkbox Full time

**About us**

We are agile, fast-paced and inclusive.

Our work environment includes:

- Modern office setting
- Work-from-home days

Let’s talk about the crucial component to the success of any business - the employees.

At Perkbox, they’re at the heart of everything we do.

We believe employees should feel recognised and appreciated. That also goes for our Perkboxers

That’s why we're trusted by over 4,000 businesses across the globe From personalised reward and recognition, to meaningful benefits and wellbeing support — we’ve got something for everyone.

The truth is, we believe in practising what we preach. Our own business grows thanks to the hard work of our people, and we want to recognise them for that. We see each Perkboxer’s incredible contribution and believe it deserves equal reward.

We’re proud to offer great rewards and benefits for our teams, like a flexible approach to work through our hybrid policy. What really separates us from the rest though, is our culture. We believe in supporting employee wellbeing, in helping you to grow and succeed, and to do that in an environment where we encourage you to be exactly who you are.

**Does this sound like you?**

You’re **naturally passionate about customer centricity**. Being **commercially minded**, you know that without our happy customers, there would be no Perkbox You get excited about **continuously driving for excellence**, and you love to be **proactive **when seeking out **ways to improve things**. You’re excited to get involved in **influencing change** **based on customers’ feedback** and you’re eagle-eyed when it comes to **spotting patterns or problems**, sometimes before they even arise You’re **fascinated by the details**, and you’re **motivated to resolve or report issues quickly**. You understand the importance of a **great employee experience** and you’re looking to contribute to a hard-working team who shares key information and best practices in a **motivated, supportive environment**.

**To be successful you’ll have**:

- The ability to adapt to process changes, changing priorities, and customer needs.
- A keen desire to contribute to a collaborative team environment
- A proactive approach - seeking out ways to improve our processes and product, with a long term view of customer happiness.
- An analytical mind - using critical thinking to observe and spot patterns with confidence to make decisions
- Confidence to report critical errors to our product and engineering teams to enhance the platform
- Great organisation skills and high attention to detail
- Self-motivation and being able to effectively manage your own time
- The ability to communicate effectively, picking up on our brand tone of voice in both written and verbal communication
- Resilience to tackle challenging situations and, on occasions, very high volumes of traffic

**What you’ll be doing (in a nutshell)**:
You’ll be the first line of contact for our globally expanding product, driving an excellent customer experience every step of the way. You can expect to collaborate with our product and operational teams to minimise product issues, as well as feedback on services and process improvements. You’ll have the scope and opportunity to be involved with other areas of the business and bring your ideas and problem solving skills to the wider team. You’ll be liaising with a broad spectrum of people, internally and externally, including third-party businesses, partnerships, marketing, product & engineering, and our colleagues in Australia, working collaboratively towards a common goal.

**Day to day you can expect to**:

- Work to create a world-class experience for our customers
- Answer customer calls
- Reach out to and connect with our customers to gather feedback
- Liaise with the product team (and others) to enhance our platform

**Some of the ways we look after our teams**:

- Unlimited Holiday, with a minimum of 25 days
- Flexible/hybrid working (2 days onsite per week)
- All the perks on the Perkbox platform
- Free online GP
- Gym discounts
- £300 learning budget each year for anything work-related
- A home office budget
- Enhanced pension scheme
- Enhanced sick & parental leave
- Free counselling sessions (under EAP)

You can also see the full list of benefits on our careers page

**Why Perkbox?**

Our mission is to enable organisations to align their people with their purpose.

We’re an ambitious, fast-paced scale-up where things change all the time. The success of our mission depends on your high expectations, your autonomy and your proactivity. We don’t have a rule book and that’s why we always strive to work better together. We’re up for a challenge to solve problems that are bigger than us, and we promise you one thing for sure - you will never stop growing here.

Perkbox works with companies to care for, connect with and celebrate teams by enhancing their experiences in and outside of work. We have estab

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