Customer Service Executive

3 months ago


Sheffield, United Kingdom Relay Group Limited Full time

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences

**Duties**:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Process orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer information in the system
- Upsell products or services to customers when appropriate
- Analyze customer feedback and provide suggestions for improvement

**Experience**:

- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Previous experience in a customer service role preferred
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer skills

**Job Types**: Full-time, Permanent

**Salary**: From £23,793.58 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Sheffield (required)

Work Location: In person



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