Customer Service and Operations Executive

3 months ago


Sheffield, United Kingdom FLEETCOR Full time

Your role

What you'll be doing

Corpay^ is currently looking to hire a Customer Service and Operations Executive within the UK Customer Service and Operations division. This position falls under our UK Fuels Allstar Charge Pass line of business based in Sheffield, UK.

This role is a full-time 6-month fixed term contract, working in a hybrid setting - 3 days onsite and 2 days from home.

Key Accountabilities:
- Build and develop positive relationships with all internal and external colleagues, data providers and customers to ensure delivery of customer excellence whilst adhering to service level agreements.- Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfill customer requirements.- Manage escalations in a timely/prioritised manner and escalate with senior members of the team as appropriate.-
- Administer all departmental tasks as required in a complete, efficient, and productive manner.- Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies.- Contribute to service delivery levels by providing guidance to others and informing the decision-making processes wherever possible.

The rewards we’ll give you:
- 4 X Life insurance- Pension scheme 5% employer contribution- Private Healthcare- 25 days Holiday (plus Holiday Buy/Sell)- Access to benefits portal- Access to LinkedIn learning

INDINT

LI-SI1

LI-Hybrid

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.



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