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Customer Support Executive

2 months ago

Sheffield, United Kingdom HS Direct Full time
Customer Support Executive
Location: Sheffield - Hybrid, 2 days in the office
Here at HS Direct, we have gone from strength to strength over the past year. Our services help businesses across the UK with Health & Safety and Employment Law software solutions, and they have never been more in demand.
About you?
We are looking for Customer Support Executives to join our Health & Safety Customer Support Executive team here as HS Direct. You'll be responsible for assisting customers in their use of our products, resolving customer concerns and delivering an efficient service.
What's the role?
* Maintain a deep understanding of HSD products/services to effectively assist and educate clients
* Providing great customer service to clients
* Answering any client queries
* General system support
* Guide customers through troubleshooting processes to resolve system and technical issues.
What we're looking for:
* Hardworking nature
* Cohesive team worker
* Excellent telephone manner
* Ability to be able to use Microsoft Office suite package to an intermediate level i.e Excel & Word
* Ability to be able to prioritise workload
* Good organisation skills
What's in it for you?
Our fantastic perks include… 25 days holiday (plus bank holidays), birthday off work, extra weeks holiday for newlyweds, vouchers for expectant parents, private healthcare, and much more.
If you're looking for a new customer support role and are ready to take on a new challenge and help us take our Health & Safety to the next level, we want to hear from you. Apply now and let's get started
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