Customer Support Advisor

3 days ago

Manchester, United Kingdom DWF Full time

Customer Support Advisor - £19,305 PA plus Excellent Benefits

We are currently looking to recruit a Customer Support Advisor into our Lender Services team within our Manchester office

At DWF, our customers are at the heart of everything we do and in these unprecedented times our primary focus is ensuring our customers are supported.

We are seeking customer focused individuals to work closely with customers who are experiencing difficulties in repaying their loans during the COVID-19 crisis and support them by creating personal repayment plans that are affordable and sustainable.

You will do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times.

We pride ourselves on our fair and ethical approach to helping our customers through difficult times, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.

**What you will bring**

As a Customer Support Adviser you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer’s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued.

We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training. We value behaviours over direct experience therefore if you can demonstrate a flair for customer communications, empathy and excellent listening skills then you could be just what we need.

**The role operates a rotating shift pattern of - Mon - Fri 8am - 8pm - Sat 9-1 (1 in every 4 Saturdays) you will be required to work 1 late shift per week.**

We're offering you the opportunity to join a dynamic and fast paced team and gain access to top level industry training. DWF have a unique approach to providing legal services and work with market leaders and the best in the industry, all whilst providing a supportive work environment where you will work collaboratively towards a shared vision.

Are you a dynamic and passionate individual with Financial Services experience gained within a busy and fast paced environment?

Then we would love to hear from you

**Benefits package and flexible working**:
We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers and a buy as you earn share scheme. You will also have access to additional wellbeing programs such as an online GP and an Employee Assistance Programme.

**About DWF**

DWF is a leading global provider of integrated legal and business services, operating across eight key sectors in over 30 global locations with over 4,000 people. Our purpose is to deliver positive outcomes with our colleagues, clients and communities. The legal market has changed profoundly in the last decade and the speed of change continues to increase. There is a clear and growing desire for legal services to be delivered in an easier and more efficient way. So we’ve listened to our clients and designed a range of services to meet these needs. We deliver integrated legal and business services on a global scale through our three offerings; Legal Advisory, Mindcrest and Connected Services. Our ability to seamlessly combine any number of these services to deliver bespoke solutions for our clients is our key differentiator. This Integrated Legal Management approach delivers greater operational efficiency, price certainty and transparency for our clients. Without compromising on quality or service.

**We are not just a law firm**

We are not just a law firm; we are the world's only listed global legal business.

Our vision is to become the leading global provider of integrated legal and business services, building a global professional services business whose DNA is rooted in law. We achieve this through our Integrated Legal Management approach, as we are the only legal business to have acquired a recognised ALSP (Mindcrest) and to operate a range of business products and services (Connected Services).

**ESG strategy**

We have an ambitious and sector-leading ESG strategy with a proven track record of delivery, and we have a clear commitment to halve our carbon emissions and be net zero by 2030.

  • Customer Service Advisor

    6 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...

  • Debt Advisor

    7 months ago

    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...

  • Customer Service Assistant

    6 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...

  • Customer Support Advisor

    7 months ago

    Manchester, United Kingdom Brite Recruitment Full time

    **CUSTOMER SUPPORT ADVISOR** **MANCHESTER/HYBRID** **£21,000** **BENEFITS** The fantastic team is very welcoming, and you will receive a host of brilliant perks, with various discounts, 3 volunteering days, a competitive salary, competitive pension contributions and more. **RESPONSIBILITIES** As a **Customer Support Advisor** your key duties will...

  • Customer Service Advisor

    3 days ago

    Manchester, United Kingdom Reed Business Support Full time

    I am currently recruiting for a customer service advisor (in the distribution centre) to work at my client, a leading housing organisation based in the M17 postcode of Manchester. **Duties will include**: - Liaising with customers effectively to provide high levels of customer satisfaction and commercial success - To provide product knowledge and support...

  • Customer Support Advisor

    7 months ago

    Manchester, United Kingdom Page Personnel Full time

    12 month FTC with the possibility of being made perm - Fantastic opportunity to work for a leading and well-established business **About Our Client**: Our client is a leading entity within the Entertainment industry, catering to a global clientele. With a team size of over a thousand employees, they are renowned for their world-class service and commitment...

  • Sales Advisor

    7 months ago

    Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Growth opportunities - Casual work attire - Relaxed atmosphere - Regular social events **Responsibilities**: - Greet customers and provide excellent customer service. -...

  • Customer Support Advisor

    7 months ago

    Manchester, United Kingdom Manchester Metropolitan University Full time

    This is an exciting opportunity to join the Customer Support Team at Manchester Metropolitan as part of Business Improvement, within Estates, Facilities and Capital Development (EFCD). The wider Business Improvement team comprises of Training and Compliance, Engagement and Quality, and Contract Management and Records and Information. As a Customer Support...

  • Customer Support Advisor

    7 months ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Are you looking for an exciting opportunity within Sales Support at the UK’s number one online car finance business? Here at CarFinance 247, we currently have a fantastic opportunity available for a Customer Support Advisor to join our vibrant Sales Support team! As a Customer Support Advisor, you will be responsible for ensuring our...

  • Customer Service Assistant, Full Time

    7 months ago

    Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...

  • Customer Support Advisor

    7 months ago

    Manchester, United Kingdom Protective Packaging Ltd Full time

    Our Customer Support Representatives are the first point of contact in our client’s journey and are therefore incredibly important us, which means we are looking for a customer service superstar, who can genuinely connect with our clients, while getting things done. We are a fast-growing packaging business based at our brand-new manufacturing site and...

  • Webchat Advisor

    2 days ago

    Manchester, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Service Advisor - Livechat** Salary £19,000 Hybrid Working - Manchester City Centre Shifts Mon - Sat (Shifts between 8am - 6pm) **Responsibilities**: - Delivery of excellent customer service by managing your own live chat conversations in a timely manner - Work towards monthly KPI’s to meet targets - Data...

  • Customer Service Advisor

    7 months ago

    Manchester, United Kingdom Walters People Full time

    Customer Service Advisor Salary: £23000 - £24000 Location: Manchester Keywords: Customer Service, Advisor, Manchester Customer Service Advisor **Salary**: £23000 - £24000 Location: Manchester Keywords: Customer Service, Advisor, Manchester Our client is seeking a dedicated and enthusiastic Customer Service Advisor to join their team in Manchester....

  • Customer Service Advisor

    7 months ago

    Manchester, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Manchester** - Salary £22,000 - Great company benefits - Generous holiday allowance - Excellent staff discounts An exciting opportunity for a Customer Service Advisor to join a well established Financial Services business, based in Manchester. You will be working within the customer service team, speaking to existing customers...

  • Customer Service Advisor

    7 months ago

    Manchester, United Kingdom Page-Hired Full time

    **Customer Service Advisor Manchester** - Salary £22,000 - Great company benefits - Generous holiday allowance - Excellent staff discounts You will be working within the customer service team, speaking to existing customers assisting with general queries. Our client are a well established Financial Services business based in Manchester, they are currently...

  • Customer Support Advisor

    7 months ago

    Manchester, United Kingdom ITCUK Full time

    **Customer Support Advisor** Shift Pattern: 12-hour night shift from 7pm to 7am, 4 days on, 4 days off This is an opportunity to join a fast-growing technology, marketing and support services business with circa 80 staff based in Didsbury, South Manchester. Founded in 2004 we have grown year on year and have established ourselves as a leader in our field....

  • Customer Support Advisor

    7 months ago

    Manchester, United Kingdom ITCUK Full time

    **Customer Support Advisor** Shift Pattern: 12-hour night shift from 7pm to 7am, 4 days on, 4 days off This is an opportunity to join a fast-growing technology, marketing and support services business with circa 80 staff based in Didsbury, South Manchester. Founded in 2004 we have grown year on year and have established ourselves as a leader in our field....

  • Customer Support Advisor

    7 months ago

    Manchester, United Kingdom ITCUK Full time

    **Customer Support Advisor** Shift Pattern: 12-hour night shift from 7pm to 7am, 4 days on, 4 days off This is an opportunity to join a fast-growing technology, marketing and support services business with circa 80 staff based in Didsbury, South Manchester. Founded in 2004 we have grown year on year and have established ourselves as a leader in our field....

  • Customer Service Advisor

    6 months ago

    Manchester, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to **£**23,200 per annum. **Customer Service Advisor benefits**: If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive...

  • Customer Service Advisor

    6 months ago

    Manchester, United Kingdom Walters People Full time

    Job Title: Customer Service Advisor Salary: £22,500 - £27,000 Location: Manchester Customer Service Advisor **Salary**: £22,500 - £27,000 Location: Manchester Keywords: Customer Service, Insurance, Renewal Advisor, Manchester We are seeking a passionate and dedicated Customer Service Advisor to join our team. This role offers an excellent opportunity...