Customer Support Advisor

7 months ago

Manchester, United Kingdom ITCUK Full time

**Customer Support Advisor**

Shift Pattern: 12-hour night shift from 7pm to 7am, 4 days on, 4 days off

This is an opportunity to join a fast-growing technology, marketing and support services business with circa 80 staff based in Didsbury, South Manchester. Founded in 2004 we have grown year on year and have established ourselves as a leader in our field. We offer a relaxed working environment, a casual dress policy and the freedom to learn new skills. We are looking for a highly motivated Customer Service specialist to join the team.

**Key Responsibilities and duties**
- Creating engaging interactions and developing relationships with regular customers
- Playing an active role in customer retention, using knowledge of the business processes to offer suitable rewards and incentives
- Maintain thorough and accurate customer service records
- Keep confidential records and financial information private and secure
- Learn how to use database systems and technology to deliver great customer care
- Address customer questions about new products, services and promotions to other brands
- Work with the team manager to maintain best practices and give feedback to help improve customer service culture, response time and tools to improve staff experience
- An engaging personality, someone who will naturally gain rapport with their varied customer base
- Excellent interpersonal skills and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail
- Ability to work well in a team
- Multitasking skills and good organisational skills
- Ability to work calm under high-stress situations
- A minimum of 1 years’ experience working within a Customer Service capacity

**We offer**
- A competitive Royal London pension scheme
- Annual bonus
- A company funded Health scheme to help maintain a great work-life balance
- Great prospects for career progression and CPD opportunities
- Relaxed and friendly working environment aided by our awesome breakout room - Playstation, Nintendo switch, ping pong, bean bags
- Two annual summer and winter parties
- Free fruit, tea, coffee and ice cream vans when the sun plays out
- Dogs, not every day, but from time to time we bring our 4 pawed pals in for cuddles
- Casual dress code
- 24 days holiday increasing with length of service
- Plenty of other benefits including Cycle to work scheme, tech scheme and staff discount scheme
- Partnership with Everymind at Work and Spill, providing you with the access to a therapist service and numerous mental health tools to ensure healthy wellbeing at work
- Bippit - Your own individual Financial Advisor
- Lastly free car parking and an easy commute to the office either via car or public transport

**What next?**

Chosen applicants will be invited to complete an assessment prior to attending an interview.

***

**Salary: £25,185 basic pay per year with double bank holiday and OTE bonus at £4800 per year**

**Salary**: £25,185.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Financial planning services
- Free parking
- On-site parking
- Private dental insurance
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- 12 hour shift
- Night shift

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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