Customer Service Advisor
3 weeks ago
I am currently recruiting for a customer service advisor (in the distribution centre) to work at my client, a leading housing organisation based in the M17 postcode of Manchester.
**Duties will include**:
- Liaising with customers effectively to provide high levels of customer satisfaction and commercial success
- To provide product knowledge and support to field-based colleagues and support teams
- To manage the effective delivery of customers material order requirements
- Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all Operatives on each run receive their deliveries when expected.
- Answer incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues.
- Ensure delivery dates and times are recorded accurately
- Prioritise and plan for any responsive Operative orders/collections.
- Use measures to ascertain effectiveness of van stock deliveries, time’s deliveries and void deliveries are met.
- Liaise with the planning teams for Operative holidays and sickness
- Processing orders by Operatives by sending purchase orders to suppliers
**To be successful in this role you will need the following skills/experience**:
- Experience of dealing with customers
- Experience in using warehouse-based stock system
- Excellent customer service skills
- Use of full range of Microsoft Office
- Ability to complete tasks in an accurate and timely manner when working under pressure
- Attention to detail
- Clear and concise communication skills
- Effective liaison with staff/other stakeholders to give information/find information/resolve problems
- Organisation and ability to time-manage workload
- Ability to work as part of a team as well as on own initiative
- Proactive, can-do attitude and be Self motivated
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