Customer Service Executive
6 days ago
Bidfood is looking for a part time **Customer Service Executive** to cover a 1-year period of maternity leave. Don’t miss this opportunity to join a leading Scottish company.
**Customer Service Executive - Part Time (1yr Maternity Cover)**
**Fixed term contract (22.5hours) a week**
**£9.50 per hour**
**Edinburgh EH28 8LF**
**Applicants must be eligible to work in the UK**
Bidfood Scotland are a leading wholesale food distributor covering the whole of Scotland consisting of four depots: Edinburgh, Inverness, Larbert and Oban.
We pride ourselves on our close relationships with local suppliers and our ability to offer the best of Scotland’s larder to our customers. Our flexible infrastructure ensures that we are able to supply the entire Bidfood product range as a "one stop shop"to our customer base throughout Scotland, including the Highlands and Islands. Larbert is our hospitality hub that hosts Scotland’s customer experience centre that we use to help grow £14bn food and drink sector.
This is a part time fixed contract for 1yr covering maternity leave with the potential to lead to a permanent position.
22.5 hours per week Monday to Friday between the hours of 8am and 5pm. Shifts will be on a rota basis of 8am - 12.30pm, 12.30pm to 5pm and will vary week on week.
**Responsibilities of the role**:
- Responding to Incoming/Outgoing Calls.
- Creating call logs on discrepancies/enquiries.
- Follow up resolution to customer.
- Ability to identify continuous or ongoing issues.
**About you**
You’ll be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail, communication and organisation will be excellent, backed up with strong IT, analytical and financeskills. Ideally you will have previous experience in a customer service role, be a team player and have the ability to perform to the highest standard whilst working under pressure.
Success in this role will utilise all your influence and impact with colleague’s right across the depot, to ensure a shared commitment to the highest standards of customer service.
If this is you, we look forward to hearing from you
**Benefits**:
- pension
- Life assurance,
- 25 days holiday per year (plus public holidays)
- Healthcare cash plan
- Employee discounts
- Free parking
- Subsidised canteen
- Exclusive range of over 4,000 high street discounts
You must be eligible to work in the UK.
Other suitable skills and experience includes: Customer Service Advisor, Customer Service Specialist, Customer Service Administrator, Online Customer Service, Sales and Retail, Customer Care
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