Customer Service Advisor

3 weeks ago


Newbridge, United Kingdom Vision Scotland Full time

We are incredibly excited to provide an exceptional opportunity for a talented and ambitious Customer Service Adviser to join our amazing team based in the West of Edinburgh.

Vision Scotland admin staff form a core role within the business. This role requires an individual who understands the importance of providing exceptional care to our patients. We are big believers in sales through service. Our patients choose to come to us because they are confident that we offer the best care in the market - never because they feel pressured.

You will be the first point of contact for all patients entering our service. If you are skilled in identifying the information each individual patient requires, understanding how they feel about treatment and responding appropriately to this, answering their queries and seeking out additional information as required, all with a focus on accuracy, professionalism and reliability then we would love to hear from you.

This diverse and rewarding appointment includes:

- Acting as the first point of contact for patients over the telephone
- Engaging with new and existing patients.
- Booking patients surgery related appointments.
- Adhering to confidentiality policy.
- Maintain accurate patient records.

The role requires:

- The ability to maximise opportunities by effectively communicating the life changing benefits of surgery
- Excellent communication and organisational skills
- The ability to deal with patients over the telephone in a confident and professional manner.
- Willingness to learn.
- Rapport building skills.
- Ability to overcome objections.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£29,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

**Experience**:

- providing care: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Newbridge (required)

Ability to Relocate:

- Newbridge: Relocate before starting work (required)

Work Location: In person



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