'islander Workshop' Customer Service Associate
4 months ago
Islander in an Edinburgh bringing to you fine Harris Tweed® footwear, handbags and accessories. Our beautifully crafted footwear is renowned for its stylish comfort and fit.
We have an exciting new role for an 'Islander Workshop' Customer Service Associate to join our office team to support our growing attraction. We are looking for strong, experienced person to join our team and offer an excellent level of service to our customers and staff. You will provide an outstanding experience for the customer and be part of a growing dedicated team.
**What will I do in the role**:
- Assisting our in-store Workshop Ambassadors with queries arising from the daily workshops to ensure a smooth and enjoyable customer experience, via messaging apps and phone calls.
- Managing our booking system, you will ensure our Workshops are briefed and prepared for the week ahead. Maximising space and sessions to their full potential.
- Capturing payments for group bookings
- Updating our website with new products, photos and stock availability as they become available.
- Providing tailored responses and strong product knowledge to customer queries across social media.
- Driving online sale targets by showcasing exceptional and memorable customer service with a personal touch
- Making sure the customer is at the heart of every conversation and leave with a positive impression of you.
- Demonstrate strong product knowledge along with exceptional and memorable customer service to each and every customer
- Other duties may include processing orders across multiple platforms, uploading tracking, addressing out of stock issues, updating stock and processing returns.
- Stock counting
- General admin duties
**What do I need?**
- 1 year minimum experience of working in customer service is essential.
- Admin experience is essential
- A passion for the retail industry is highly desirable
- A passion for customer service and excellence
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Ability to work well within a team
- Confident IT skills
- Flexibility, professionalism, drive and willingness to learn
- Effective time management skills. Must be punctual and reliable, able to perform tasks with required time frames.
- Adaptable and Flexible. Must be comfortable with change and willing to adapt as required to the needs of the business.
- Be able to work as part of a team and alone.
**What will I be paid?**
We offer salary of £24,000 - £27,000 (depending on experience) + bonuses
- Staff Discount
**Working Hours**
- 40 hours per week. Thursday - Monday, 10am - 6pm
- Occasional events, (e.g. Royal Highland Show) may mean weekend work could be required with the rest of the team.
**Job Types**: Full-time, Permanent
Pay: £24,000.00-£27,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Day shift
- Every weekend
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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