Customer Service Associate
9 months ago
**Title**:
Customer Service Associate - French Speaker
**Job Purpose**:
To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.
**Main Duties and Responsibilities**:
- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
- Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
- Working all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
- Entering clinical trial sites into Marken’s internal database (where necessary).
- Preparing, verifying and distributing country specific project documentation.
- Filing and archiving where required.
- Attending customer meetings and teleconferences, when required.
**Requirements**:
- Skilled in use of Microsoft Suite (Excel, Word and Outlook)
- Knowledgeable with computers
- Thorough understanding of Aviation/Airline networks
- Excellent communication skills and ability to influence others
- Excellent problem solving and prioritization skills essential
- Flexibility in working hours required. Weekend coverage required in Customer Services in some cases
**Marken** is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
**Moving Our World Forward by Delivering What Matters.
-
Customer Service Associate
7 months ago
Newbridge, United Kingdom Marken Full time**Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected and delivered...
-
Customer Service Associate
9 months ago
Newbridge, United Kingdom Marken Full time**Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected and delivered...
-
Customer Service Associate
7 months ago
Newbridge, United Kingdom Marken Full time**Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected and delivered...
-
Islander Uk Customer Service Associate
6 months ago
Newbridge, United Kingdom Islander Full timeIslander offers fine Harris Tweed® & sheepskin footwear. Our beautifully crafted footwear is renowned for its stylish comfort and fit. We have an exciting new role as a Customer Service Associate to join our office team to support our growing brand. We are looking for strong, experienced person to join our team and offer an excellent level of service to...
-
'islander Workshop' Customer Service Associate
7 months ago
Newbridge, United Kingdom Islander Full timeIslander in an Edinburgh bringing to you fine Harris Tweed® footwear, handbags and accessories. Our beautifully crafted footwear is renowned for its stylish comfort and fit. We have an exciting new role for an 'Islander Workshop' Customer Service Associate to join our office team to support our growing attraction. We are looking for strong, experienced...
-
Islander Uk Workshop Customer Service Associate
7 months ago
Newbridge, United Kingdom Islander Full timeIslander offers fine Harris Tweed® & sheepskin footwear. Our beautifully crafted footwear is renowned for its stylish comfort and fit. We have an exciting new role as a Customer Service Associate to join our office team to support our growing brand. We are looking for strong, experienced person to join our team and offer an excellent level of service to...
-
Customer Service and Client Services Support
4 days ago
Newbridge, United Kingdom Search Consultancy Full timeCustomer and Client Service Support - Hybrid Salary £25,000 Are you a talented customer service advisor looking for a new opportunity? Does the idea of working for an fast paced company, flexible home working options in Edinburgh appeal to you? This global client is a market leader, we offer an opportunity to springboard your career with a competitive...
-
Customer Service Advisor
1 week ago
Newbridge, United Kingdom Druids Golf Ltd Full timeDruids Golf, Europe's fastest growing golf company have a fantastic opportunity to join our award winning team as a Customer Service Advisor, in the Edinburgh area. **Responsibilities**: - Assisting Live Chat function - Updating of customer service knowledge hub - Managing and monitoring Social Media reviews / complaints - Ad hoc duties as and when...
-
Polish Customer Service
5 days ago
Newbridge, United Kingdom Search Consultancy Full time**Polish Customer Service** **Location**: Edinburgh (in office) **Hours**: Monday to Friday between 8-6pm (40hrs) **Pay**: £25,000 per annum **Start Date**: ASAP Are you looking for a challenging new career path? We looking to engage with talented multilingual individuals who have a strong attention to detail and thrive working in a fast paced...
-
Customer Service Administrator
5 days ago
Newbridge, United Kingdom Boxergy Full timeWould you like to be part of the fastest growing renewables team in Scotland that provides support, genuine incentives all from your own home? Currently we are operating a flexible working approach where you will spend your first 3 months in our office to learn your role and then resort to a hybrid working rota. Do you want to make a real difference to the...
-
Customer Service Advisor
1 week ago
Newbridge, United Kingdom HSS Hire Group Full timeHSS Hire is the UK’s original tool and equipment hire company with an award-winning reputation for being the best in the industry and we have an exciting opportunity for a Sales Consultant to join our team at your local branch! With a reputation for unbeatable customer service, HSS are looking for an enthusiastic Sales Consultant to join our team. You...
-
Customer Service Manager
4 weeks ago
Newbridge, Caerphilly County Borough, United Kingdom Recruitment Solutions Workforce Ltd Full timeMain Purpose of the RoleThe Customer Account Manager will be responsible for gathering client requirements, developing an implementation schedule, and producing quarterly/monthly sales forecasts. This role requires excellent communication and problem-solving skills to manage delivery and service to the customer.The successful candidate will monitor and...
-
Customer Service Administrator
7 months ago
Newbridge, United Kingdom Utopian Professional Recruitment Full timeUtopian Professional Recruitment are delighted to be recently appointed to work in partnership with a Scottish based retailer who are looking to recruit a dedicated, hardworking and ambitious Customer Service Administrator to join their team on a full time, permanent basis. This role will be located at Newbridge, with bus routes out of Edinburgh and free...
-
Customer Service Team Lead
7 months ago
Newbridge, United Kingdom Marken Full time**Title**: Customer Service Team Lead **Job Purpose**: The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company’s standards. **Main Duties and Responsibilities**: - Overseeing daily Customer Services...
-
Quality Assurance Associate
7 months ago
Newbridge, United Kingdom Marken Full time**Title**: Quality Assurance Associate **Job Purpose**: The Quality Assurance Associate is responsible for the oversight and implementation of the Marken Quality Management System (QMS), Marken Standard Operating Procedures (SOPs), processes and policies required to manage and control Marken’s Storage, Distribution and Transportation, Kit Production...
-
Customer Service Csa 25hrs
1 week ago
Newbridge, United Kingdom Appcastenterprise Full timeAt Entain, our Customer Service Advisors are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Advisor role and you can be yourself,building relationships with our customers and making sure that they enjoy our products and services...
-
Customer Service Advisor
7 months ago
Newbridge, United Kingdom Vision Scotland Full timeWe are incredibly excited to provide an exceptional opportunity for a talented and ambitious Customer Service Adviser to join our amazing team based in the West of Edinburgh. Vision Scotland admin staff form a core role within the business. This role requires an individual who understands the importance of providing exceptional care to our patients. We are...
-
Customer Service Executive
6 days ago
Newbridge, United Kingdom Bidfood Full timeBidfood is looking for a part time **Customer Service Executive** to cover a 1-year period of maternity leave. Don’t miss this opportunity to join a leading Scottish company. **Customer Service Executive - Part Time (1yr Maternity Cover)** **Fixed term contract (22.5hours) a week** **£9.50 per hour** **Edinburgh EH28 8LF** **Applicants must be...
-
Retail Customer Service Csa 30hrs
7 days ago
Newbridge, United Kingdom Appcastenterprise Full timeAt Entain, our Customer Service Advisors are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Advisor role and you can be yourself,building relationships with our customers and making sure that they enjoy our products and services...
-
Fluent German Customer Service Advisor
2 weeks ago
Newbridge, United Kingdom Search Full timeGerman Customer ServiceFull TimeTemp to PermEdinburghHybrid£26,000Are you a skilled Customer Service Advisor seeking a fresh opportunity? Are you interested in working for a dynamic company with flexible work-from-home options in Edinburgh? Are you fluent in German?This leading global client offers a chance to advance your career with a competitive salary...