Call Centre Agent
2 weeks ago
Major Recruitment are working with one of the biggest debt recovery companies in the UK based in Denton - Manchester, the role is an office based call centre agent, their office is based in M34 3UL.
£19,000 per year with OTE of £28,000 and realistic earning of £32,000
37.5 hours per week (HYBRID) on a rota between 8:30am to 7pm
Day off in the week when working a Saturday
**Company description**
Previously 1 year minimum experience within internal sales role or collection's role
Specialists in the recovery of outstanding parking charges
Modern organisation that delivers excellence to customer and clients
Opportunities to develop a career and work way up the business
Excellent staff retention and ongoing development
**Duties**:
**Resolving** low value outstanding parking charges from individual
Predominantly dealing with inbound calls with first call **resolution**
Managing difficult conversations in a sensitive and **professional manner**
Entering **accurate** records of customer interactions
Following processes and guidelines to deliver **great service**
**Achieving** personal and team targets in a contact centre environment.
Delivering or **developing** your skills with multi-channel communication.
Day to day handling of multi-channel communication.
**Position**
Previous 1 year experience working in a call centre or credit control type role is important.
Clear and confident communications skills - both writing/data entry and over the telephone
Being comfortable working to targets - earning more money based on your achievements.
Strong IT skills - we use different technologies and systems and need you to pick these up quickly.
Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations.
Problem solving abilities - able to ask the right questions to get the information you need.
**Other information**
Full-Time permanent position
Extensive training and development programme
Please note, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role - this can include Saturday mornings.
The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.
**Benefits**
Company pension scheme
Onsite parking
Employee assistance programme
Complementary drinks and fruit
Pool table and group activities
Hastee - access to a portion of earned pay on-demand
**Job Types**: Full-time, Permanent
**Salary**: £19,000.00-£28,000.00 per year
**Benefits**:
- Company events
- Company pension
- Flexitime
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: #INDCB
Flextime
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