Call Centre Agent

2 weeks ago


Manchester, United Kingdom Major Recruitment Full time

Major Recruitment are working with one of the biggest debt recovery companies in the UK based in Denton - Manchester, the role is an office based call centre agent, their office is based in M34 3UL.

£19,000 per year with OTE of £28,000 and realistic earning of £32,000

37.5 hours per week (HYBRID) on a rota between 8:30am to 7pm

Day off in the week when working a Saturday

**Company description**

Previously 1 year minimum experience within internal sales role or collection's role

Specialists in the recovery of outstanding parking charges

Modern organisation that delivers excellence to customer and clients

Opportunities to develop a career and work way up the business

Excellent staff retention and ongoing development

**Duties**:
**Resolving** low value outstanding parking charges from individual

Predominantly dealing with inbound calls with first call **resolution**

Managing difficult conversations in a sensitive and **professional manner**

Entering **accurate** records of customer interactions

Following processes and guidelines to deliver **great service**

**Achieving** personal and team targets in a contact centre environment.

Delivering or **developing** your skills with multi-channel communication.

Day to day handling of multi-channel communication.

**Position**

Previous 1 year experience working in a call centre or credit control type role is important.

Clear and confident communications skills - both writing/data entry and over the telephone

Being comfortable working to targets - earning more money based on your achievements.

Strong IT skills - we use different technologies and systems and need you to pick these up quickly.

Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations.

Problem solving abilities - able to ask the right questions to get the information you need.

**Other information**

Full-Time permanent position

Extensive training and development programme

Please note, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role - this can include Saturday mornings.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

**Benefits**

Company pension scheme

Onsite parking

Employee assistance programme

Complementary drinks and fruit

Pool table and group activities

Hastee - access to a portion of earned pay on-demand

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- On-site parking

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: #INDCB

Flextime


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