Corporate Service Centre Agent

4 weeks ago

Manchester, United Kingdom DELIVEROO Full time

About the Team

Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, offering an allowance-based food solution for all work occasions. We have a growing number of companies who choose Deliveroo for Work across the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. The growth opportunity remains huge, with 2024 being an important year for the business.

As a Corporate Service Centre agent, you’ll be on the front line of our relationship with our corporate clients. You’ll be managing all aspects of communication and supporting our clients on a variety of issues. You’ll be part of a fun and friendly team in our Manchester office. You will work under a hybrid work model with (at least) 3 days a week in the office.

The responsibilities of the Corporate Service Centre Agent will include:

  • Be responsible for the onboarding of new clients and ensure their first experience with Deliveroo for Work is flawless

  • Assist our corporate clients with any account-related queries, educating them on how to use our products and services along the way

  • Driving client satisfaction through great customer service, ensuring clients feel supported throughout

  • Be the reference for client escalations, providing appropriate solutions and alternatives to ensure tickets and calls are resolved to a high standard

  • Assist Corporate Account Managers with bespoke tasks, such as weekly reporting, auditing data for Key accounts, inputting data into our admin portal and more.

What you will do

As the team will look after Corporate Accounts, you will need to be organised and have a strong sense of customer service, whilst understanding the corporate world. The position would be suited to someone enthusiastic about securing a client-facing role with a variety of different tasks to do each day. This role is for you if you:

  • Native or fluent in French and English

  • A driven and hardworking individual with experience in customer service

  • Excellent verbal and written communication skills (emails and phone based role)

  • Identify complex issues and think on your feet to come up with the right solution

  • Adjust to the daily challenges associated with assigned tasks.

  • Want to be part of a new and exciting team.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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