Customer Support Agent
2 weeks ago
**Customer Support Agent**
Due to exceptional growth, my client is looking for a Customer Support Agent within their team.
As a Customer Support Agent, you will be the first point of contact for customers so you will need to have an excellent phone manner and the ability to communicate well.
**Duties Of Customer Support Agent**
- Communicate and collaborate with different departments
- Investigate, research, and resolve customer issues
- Handle tough and dissatisfied customers politely and professionally
- Track and follow up on all customer requests in a timely manner
- Manage conflicting priorities
- Provide outstanding and exceptional customer service
- Must have weekend availability as a Customer Support Agent
**Requirements of a Customer Service Agent**
The contact centre will be open 24/7 so as a Customer Service Agent you must be prepared to work various shift patterns
- Must be available to work weekends
- Must be available to work shift patterns
- Must have excellent command of written and spoken English
- Experience within the healthcare industry advantageous
**Salary**: £20,000.00-£25,000.00 per year
Schedule:
- Monday to Friday
- Night shift
- Weekend availability
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: CM/CSA/Man
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