Agent / Lead Agent - Customs Brokerage (Permit Declaration & Customer Service)

4 weeks ago


Manchester, United Kingdom Expeditors International Full time
Agent / Lead Agent - Customs Brokerage (Permit Declaration & Customer Service)
  • Full-time

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 19,000 trained professionals
  • 350+ locations worldwide
  • Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe

Follow up on inbound shipments and ensure timely delivery to consignee.

  • Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer.
  • Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
  • Ensure that discrepancy related to shipment is reported to customers and origin offices promptly.
  • Complete customs competency test and able to file for customs entry whenever necessary/required.
  • Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations.
  • Ensure Key Performance Indicators on customs entries are met within customers' requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations.
  • Achieve 100 % customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance.
  • Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
  • Answer all incoming calls promptly and politely.
  • Develop good rapport with the customers.
  • Ensure all data are entered into system timely and accurately.
  • Ensure that freight and handling charges are billed to customers timely and accurately.
  • Prepare and submit reports timely whenever required.
  • Take up additional tasks as required to meet department's needs.

Other skills

  • Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
  • Good interpersonal and problem-solving skills
  • Good communications skills with good command in written and spoken English.

Tertiary educations with 1 year working experience. Fresh graduates are also welcomed.

All your information will be kept confidential according to EEO guidelines.

Those who are not residing in Singapore currently need not apply.

#J-18808-Ljbffr

  • Manchester, United Kingdom Candidate Source Full time

    We are looking for enthusiastic Customer Service Agents with a passion for customer service to join a dynamic team on a major project for a large UK bank, assisting with inbound calls and email queries from existing pensions customers and preforming administrative activities.  Candidates will be required to work 40hrs per week between the operational...


  • Manchester, United Kingdom Novax Recruitment Full time

    **Customer Service Agent** **Ashton-under-Lyne** **£11 per hour** **Full Time Contract** Novax Recruitment is actively seeking customer service agents based in Ashton-under-Lyne. **This role is a temporary contract with scope for extension offering full time hours. The role is fully office based.** Responsibilities include: - Maintain records and...


  • Manchester, United Kingdom Novax Recruitment Full time

    **Customer Service Agent** **Ashton-under-Lyne** **£11 per hour** **Full Time Contract** Novax Recruitment is actively seeking customer service agents based in Ashton-under-Lyne. **This role is a temporary contract with scope for extension offering full time hours. The role is fully office based.** Responsibilities include: - Maintain records and...


  • Manchester, United Kingdom Pertemps Network Group Full time

    **Customer Service Agent**: - V201114867 Applicants **£30,000 Per Annum** - Full Time**Permanent** **Manchester, Greater Manchester** **Customer Service And Call Centre** **Job Description**: - Elevate your career in customer service by joining a dynamic team in the heart of Manchester city centre. A leading blue chip company is seeking a dedicated...


  • Manchester, United Kingdom Coburg Banks Full time

    We’re looking for a Customer Service Agent to work for our client, one of the UK’s leading debt recovery groups. You would be joining specialists in the recovery of outstanding parking charges, based in modern offices just off the M60 in Denton, Tameside. This is a full-time permanent role, 37.5 hours per week on a rota with shifts falling between 0830...


  • Manchester, United Kingdom AL Solutions Full time

    Are you a dedicated and customer-focused professional looking for a rewarding career opportunity? Join our dynamic customer service team as a Customer Service Agent. In this role, you will play a crucial role in providing exceptional customer service by handling both inbound and outbound calls from our valued clients. As a Customer Service Agent, your...


  • Manchester, United Kingdom Russetts Recruitment Limited Full time

    Customer Service Agents Wanted for Leading Motor Insurance Brokerage Contact us at Russetts Recruitment Ltd as we partner with a dynamic and reputable motor insurance brokerage, offering exciting opportunities for Customer Service Agents in their brand-new Manchester office. We are seeking dedicated individuals who are passionate about providing exceptional...


  • Manchester, United Kingdom Adria Solutions Ltd Full time

    Customer Support Agent The Customer Support Agent will be responsible for: - Utilise the company’s Service Management Tool to log, track and report on all inquiries via Zendesk, ensuring resolution within the contracted Service Level Agreements - Research, diagnose, and resolve queries using available information resources and/or liaising with internal...


  • Manchester, United Kingdom Swift Placements Full time

    Job Title: Customer Service Agent Location: Manchester (hybrid) Hours: Full-time hours between 8:30am - 7pm Monday to Friday / Saturday 9am to 1pm **Salary**: £21,000 w/ OTE's £26,000 - £39,000+ A long standing client, who has now expanded nationwide is looking to hire Customer Service agents to work on their telephone recoveries WORKING FROM HOME &...

  • Customer Care Agent

    7 days ago


    Manchester, United Kingdom Candidate Source Full time

    We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams. You will be required to work 37.5 hours...

  • Customer Care Agent

    1 week ago


    Manchester, United Kingdom Candidate Source Full time

    We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams. You will be required to work 37.5 hours...


  • Manchester, United Kingdom Russetts Recruitment Limited Full time

    Customer Service Agents Wanted for Leading Motor Insurance Brokerage Contact us at Russetts Recruitment Ltd as we partner with a dynamic and reputable motor insurance brokerage, offering exciting opportunities for Customer Service Agents in their brand-new Manchester office. We are seeking dedicated individuals who are passionate about providing exceptional...


  • Manchester - Devonshire St N, United Kingdom Mears Group PLC Full time

    Annual salary: up to £24,024.00Customer Service AgentManchesterFull Time - Permanent RoleSalary up to £24,024Do you genuinely enjoy helping people? Do you want to work for one of the leading providers in the housing, property management and support market industry in the UK? Are you somebody who is open to new opportunities, has a visionary approach and a...

  • Customer Service Agent

    24 hours ago


    Manchester - Devonshire St N, United Kingdom Mears Group PLC Full time

    Annual salary: up to £24,024.00Customer Service AgentManchesterFull Time - Permanent RoleSalary up to £24,024Do you genuinely enjoy helping people? Do you want to work for one of the leading providers in the housing, property management and support market industry in the UK? Are you somebody who is open to new opportunities, has a visionary approach and a...


  • Manchester, United Kingdom Candidate Source Full time

    We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams. 5 hours per week, working shifts across...


  • Manchester, United Kingdom Mears Group Full time

    Annual salary: up to £22,522.50A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Customer Service OOH AgentManchesterFull Time, Permanent RoleSalary up to £22,522.50Do you want to work for one of the UK’s leading housing and care service providers in the UK? Are you...


  • Manchester, United Kingdom Swissport International AG Full time

    Overview: **Job Title: Customer Service Agent** **Location: (Manchester Airport)** **Position Overview**: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are seeking dedicated and customer-focused individuals to join our team...


  • Manchester, United Kingdom Ocean Finance Full time

    Ocean Finance is a leading financial technology business offering a wide range of personal finance options to consumers such as mortgages, secured loans, personal loans and our credit builder credit card. We are a fast-growing data driven business offering a dynamic working environment and culture, where innovating on behalf of our customers is at the heart...


  • Manchester, United Kingdom Manchester Airport Full time

    **Date**:27 Jul 2023 **Location**: Manchester Airport, GB **Company**:MAG - Customer Feedback Agent - Based at Manchester Airport - Salary - £21,279.00 per annum - Temporary 6-Month (40 Hours per week) - Monday - Friday 8 - 4 (Optional weekend work) - Hybrid working (Minimum requirement to work in the office is two days) **About us**: MAG is the...

  • Remote Customer Agent

    1 month ago


    Manchester, United Kingdom Infinite Impact Industries Full time

    We are delighted to extend an invitation for dynamic and empathetic individuals to join our company as a Remote Customer Agent. This fully remote role offers a distinctive opportunity to become a key part of our global community, driving customer satisfaction and contributing significantly to our mission from your own home. As a Remote Customer Agent, you...