Customer Feedback Agent

2 weeks ago


Manchester Airport, United Kingdom MAG Full time

**Customer Feedback Agent**:
**Date**:27-Mar-2023

**Location**: Manchester Airport, GB

**Company**:MAG
- Customer Feedback Agent
- Based at Manchester Airport
- Salary - £21,279.00 per annum
- Temporary 12-Month (40 Hours per week)
- Monday - Friday 8 - 4 (Optional weekend work)
- Hybrid working (Minimum requirement to work in the office is two days)

**About us**:
MAG is the country’s largest airport group. We own Manchester, Stansted and East Midlands Airports as well as our MAG USA business based out of Chicago. Our airports are so much more than the place where your holiday starts Behind the scenes thousands of MAG employees work tirelessly 24hrs a day 7 days a week across numerous operational departments to

**About the Role**:
The role of an Customer Feedback Agent is varied. Duties will include but not limited to:

- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
- Suggest products and services to clients based on their requests and needs
- Maintain thorough and accurate customer service records
- Keep confidential records and financial information private and secure
- Learn how to use database systems (Salesforce) and technology to deliver great customer care
- Work to company provided standards at all times including working, behavioural and appearance standards
- To complete, in full, any other actions which may be required within role parameters that may be introduced

**About you**:

- have excellent writing skills;
- have listening skills;
- have the ability to build relationships at all levels of the business;
- protect the reputation of MAG and act as a brand ambassador;
- be friendly;
- be able to work in a fast-paced environment;
- be able to work to a deadline;
- be a critical thinker;
- be a problem-solver;
- and be able to demonstrate accurate record-keeping.

**Benefits**:
As a MAG employee you will have access to some great benefits including:

- Free on-site parking whilst on duty
- Access to our employee rewards portal with discounts and savings
- 24hour Employee Assistance Programme
- MAG Pension scheme which doubles your contribution
- Discounts on public transport to work
- Discounts on MAG products such as Airport Hospitality Lounges and holiday parking at our Airports
- On-site discounts and heavily discounted staff shop
- Fantastic career development opportunities - We are the UK’s largest Airport Operator
- Tax free Airside shopping in our departure lounge
- Enrolment in our All-Colleague Annual Bonus Scheme

**How do I apply?**

Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.

**Equal Opportunities & Reasonable Adjustments



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