Customer Service Agent/ Admin

3 weeks ago


Manchester, United Kingdom Dankybit. Full time

**Key Responsibilities**:

- Investigate and resolve customer issues, going above and beyond to find the best solution.
- Document customer interactions in a clear and concise manner for future reference.
- Stay up-to-date with the latest products, services, and policies to provide accurate information to customers.
- Continuously seek feedback from customers to identify areas for improvement and ensure customer satisfaction.
- Collaborate with cross-functional teams to resolve complex customer issues and ensure a seamless customer experience.
- Stay up-to-date with industry trends and developments to provide customers with the best possible support.

**Requirements**:

- Excellent written and verbal communication skills.
- Ability to multitask and prioritize effectively.
- Strong problem-solving skills and the ability to think outside the box.
- Empathy and patience when dealing with difficult customers.
- Ability to work well under pressure and handle high-volume workloads.

We are seeking a Customer Support Agent who is passionate about providing exceptional customer service and thrives in a fast-paced, dynamic environment. If you have a positive attitude, are a strong communicator, and are driven to make a difference, we want to hear from you



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