Support Agent

4 weeks ago

Manchester, United Kingdom DELIVEROO Full time

Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, offering an allowance-based food solution for all work occasions. As a Corporate Service Centre agent, you’ll be on the front line of our relationship with our corporate clients. You’ll be managing all aspects of communication and supporting our clients on a variety of issues. You’ll be part of a fun and friendly team in our Manchester office. You will work under a hybrid work model with (at least) 3 days a week in the office.
The responsibilities of the Corporate Service Centre Agent will include:
Assist our corporate clients with any account-related queries, educating them on how to use our products and services along the way
Driving client satisfaction through great customer service, ensuring clients feel supported throughout
Assist Corporate Account Managers with bespoke tasks, such as weekly reporting, auditing data for Key accounts, inputting data into our admin portal and more.
As the team will look after Corporate Accounts, you will need to be organised and have a strong sense of customer service, whilst understanding the corporate world. Native or fluent in French and English
A driven and hardworking individual with experience in customer service
Excellent verbal and written communication skills (emails and phone based role)
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process.

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