Agent Bank Oversight

1 month ago


Manchester, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an Agent Bank Oversight & Monitoring
- Take on an influential role with excellent exposure across a broad range of stakeholders, both internal and external
- We’ll look to you to manage stakeholder relationships to deliver our partner and agency banking proposition to support the bank’s current and future needs
- This is an opportunity to hone your existing relationship management skills, gaining great recognition for the work you do

**What you'll do**:
As Agent Bank Oversight & Monitoring, we’ll look to you to effectively manage the day-to-day relationships with external agent banks so that we can deliver international propositions for our non-personal customers. You’ll work closely with a range of key functions and stakeholders to own and support the agent banking proposition.

Your role will also involve:

- Responsible for queries and escalations for Securities and Nostro Agent Bank issues as well as managing agent bank related regulatory and change projects
- Deliver on all Agent Bank Oversight & Monitoring team delegated actions and collaborate closely with Agent Relationship Management & MT101 teams
- Demonstrate and develop a deep technical understanding of multiple facets of Network Management and evidence recognition as the SME in this area
- Gathering customer insights and understanding our customers’ needs to identify opportunities for current and future propositions, design strategy and business planning
- Analysing proposition gaps against the capability from onboarding and implementation
- Cross-selling products and propositions, ensuring consistency in all product and marketing materials
- Managing the customer journey and training colleagues to meet our customer’s needs and deliver a great service
- Communicating the proposition and current capabilities to management and feeding them into the relevant sales collateral

**The skills you'll need**:
Strong influential and interpersonal skills are a must in this role, as you’ll be effectively managing relationships with internal and external stakeholders. You’ll be able to demonstrate your strong customer and market insight experience, which has ideally been gained in a regulatory or commercial environment.

We’ll also look for:

- An in-depth understanding of financial services products and sectors, with a specific focus on business and commercial banking
- A track record of understanding and delivering end-to-end initiatives with cross-organisational and functional boundaries
- Strong commercial and financial acumen
- Excellent communication skills and stakeholder management skills
- To be an excellent team player with strong organisational skills
- Experience in a network management or operations role or similar
- Ability to take ownership of end-to-end issues and queries through to resolution
- Strong risk and control mindset


  • Senior Agent

    6 days ago


    Manchester, United Kingdom Rullion Full time

    We are seeking a highly skilled Senior Reconciliation Agent to join our dynamic team at Coop's Manchester office located in 1 Angel Square. As a Senior Reconciliation Agent, you will be responsible for bank reconciliation, processing unreconciled lines, conducting query investigations, and utilizing spreadsheets proficiently. Your role will also involve...

  • Customer Care Agent

    4 days ago


    Manchester, United Kingdom Candidate Source Ltd Full time

    We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to...

  • Customer Care Agent

    4 days ago


    Manchester, United Kingdom Candidate Source Ltd Full time

    We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to...


  • Manchester, United Kingdom Heston Wind Full time

    4 days ago Be among the first 25 applicants Job Title: Senior Reconciliation Agent Company: Coop (Manchester - 1 Angel Square) Recruitment Agency: Rullion Job Overview We are seeking a highly skilled Senior Reconciliation Agent to join our dynamic team at Coop's Manchester office located in 1 Angel Square. As a Senior Reconciliation Agent, you will...

  • Customer Care Agent

    4 days ago


    Manchester, United Kingdom Candidate Source Limited Full time

    We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams. You will be required to work 37.5 hours...


  • Manchester, United Kingdom The Bank of New York Mellon Corporation Full time

    **Who we are** **Job Purpose**: As a Controls Specialist within the UK Controls team you will support management in ensuring a robust, fit for purpose control environment for accounting, statutory and regulatory reporting. In addition making sure that the risks are identified, the key controls mitigating the risks are operating effectively and that there is...


  • Manchester, United Kingdom Rullion Full time

    Recruitment Agency: Rullion Job Overview: We are seeking a highly skilled Senior Reconciliation Agent to join our dynamic team at Coop's Manchester office located in 1 Angel Square. As a Senior Reconciliation Agent, you will be responsible for bank reconciliation, processing unreconciled lines, conducting query investigations, and utilizing...

  • Planning Agent

    5 days ago


    Manchester, United Kingdom Aira Home Full time

    Clean-energy tech leads to a positive global transformation. Heating homes contribute to 15% of Europe's CO2 emissions. Switching to sustainable solutions offers households a way to achieve net-zero emissions. Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting...

  • Planning Agent

    6 days ago


    Manchester, United Kingdom aira Full time

    About AiraAira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery...

  • Collections Agent

    5 days ago


    Manchester, United Kingdom Oodle Finance Full time

    Collections Agent - Manchester (Hybrid Working) **Why work for Oodle ?** Oodle is unlike most companies. There are no limits to the support you will get and the best thing about Oodle is our people. For that reason, we have a dedicated People Experience team that focus on making your time with us as fun and beneficial as possible. We are constantly adding...

  • Collections Agent

    2 days ago


    Manchester, United Kingdom Oodle Finance Full time

    Collections Agent - Manchester **Why work for Oodle ?** Oodle is unlike most companies. There are no limits to the support you will get and the best thing about Oodle is our people. For that reason, we have a dedicated People Experience team that focus on making your time with us as fun and beneficial as possible. We are constantly adding to our perks and...


  • Manchester, United Kingdom Ocean Finance Full time

    Ocean Finance is a leading financial technology business offering a wide range of personal finance options to consumers such as mortgages, secured loans, personal loans and our credit builder credit card. We are a fast-growing data driven business offering a dynamic working environment and culture, where innovating on behalf of our customers is at the heart...

  • Collections Agent

    1 month ago


    Manchester, United Kingdom Oodle Finance Full time

    Collections Agent - Manchester (Hybrid Working) **Why work for Oodle ?** Oodle is unlike most companies. There are no limits to the support you will get and the best thing about Oodle is our people. For that reason, we have a dedicated People Experience team that focus on making your time with us as fun and beneficial as possible. We are constantly adding...

  • Recoveries Agent

    6 days ago


    Manchester, United Kingdom Oodle Finance Full time

    **Recoveries Agent** **Salary**: Upto £35,000 p.a. plus bonus Location: The role will be in based in our Manchester or Oxford office dependent on your location Hours of work: 37.5 hours per week, Monday to Friday 9am to 5.30pm, 1 hour for lunch (hybrid working) **The Asset Recoveries Team** The Asset Recoveries team forms part of Oodle's Collections...

  • Fraud Agent

    9 hours ago


    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 10,000...

  • Fraud Agent

    9 hours ago


    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 10,000...

  • Employers Agent

    4 weeks ago


    Manchester, United Kingdom SpenceLooker Recruitment Full time

    **Posted **30 March 2023**: **Employers Agent**: **Manchester, £60,000-£100,000 Plus car, pension, healthcare and bonus**: Our client is a professional consultancy practice with an impressive client list that combines solid experience with an approach to Client service that brings significant project benefits. They are proactive, professional and...

  • Collections Agent

    1 month ago


    Manchester, United Kingdom JaJa Finance Ltd Full time

    **About Jaja** **Our Mission**:To be the UK’s Digital Lender of Choice **Our Company Values**: Collaboration, Excellence, Innovation, Empathy, Passion Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. We are on a mission to...


  • Manchester, United Kingdom Oodle Finance Full time

    Payment Support Agent - Manchester **Why work for Oodle ?** Oodle is unlike most companies. There are no limits to the support you will get and the best thing about Oodle is our people. For that reason, we have a dedicated People Experience team that focus on making your time with us as fun and beneficial as possible. We are constantly adding to our perks...

  • Uk Finance Controls

    1 month ago


    Manchester, United Kingdom The Bank of New York Mellon Corporation Full time

    **Who we are** **Job Purpose**: This role is within the UK Legal Entity Controllers team and will be based in Manchester The UK Legal Entity Controllers Team are involved in all aspects of Legal Entity reporting including statutory financial statements, internal reporting (to management and to the Boards) and local GAAP accounting. The remit of the team is...