Collections Agent

1 month ago


Manchester, United Kingdom Oodle Finance Full time

Collections Agent - Manchester (Hybrid Working)

**Why work for Oodle ?**

Oodle is unlike most companies. There are no limits to the support you will get and the best thing about Oodle is our people. For that reason, we have a dedicated People Experience team that focus on making your time with us as fun and beneficial as possible. We are constantly adding to our perks and benefits, and below is what we currently provide to all staff:

- **What are our Perks & Benefits?**
- Performance bonus (% dependent upon department)
- Pension & Vitality Private Healthcare
- Enhanced Maternity Pay and Shared Parental Leave
- Menopause Support (paid leave)
- Life Insurance (4xSalary)
- Care First Confidential 24/7 mental health support
- 25 days holiday (plus bank holidays)
- Continuous personal development through our Oodle Academy
- Caboodle - Online shopping Discounts
- Talent Referral Bonus Scheme
- Cycle to work scheme
- Paid volunteering day

The role of **Collections Agent **at Oodle is primarily to communicate with our customers in arrears, predominantly via telephone and on occasion via written communication methods. We strive to ensure that our customers receive a professional, compliant journey at all times therefore outstanding customer service skills are paramount. In addition, we look for people with a great work ethic, with the ability to be able to work to tight deadlines and communicate effectively at all levels. Within a regulated environment and fast paced department there are of course service levels, KPI's and targets to be met which are all geared to meet our customers' expectations whilst achieving the business goals.

**The Role includes but not limited to;**
- To recover customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
- Set appropriate, sustainable and compliant repayment arrangements
- To address failed arrangements in an appropriate and timely manner
- Address customer's change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
- To liaise with other Oodle departments to ensure the customer receives the correct outcomes to collections issues raised
- General administration duties
- To adhere to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
- To address and raise any risks identified thought the course of the role and in line with company policy
- To assist in projects / mini initiatives within the collections function as advised by line manager
- Adhere to KPI's set by the business
- Understand and adhere to departmental Service Levels (SLA)
- To meet individual and contribute to team targets
- To complete any reasonable ad-hoc requests
- To assist with the tracing function within the department where necessary

**What do we look for?**

**_Must haves for the role;_**
- Collections experience ideally within a regulated environment
- Excellent Customer Service skills - you will want to help people, be empathetic, sensitive and have a caring nature.
- Honesty and integrity; you will be aligned with our Values
- Good written, numeracy and oral communication skills plus good attention to detail.
- A demonstrable high standard of literacy and numerical skills
- You must be IT literate with experience of using Microsoft platform( Word, Excel, MS Teams ) and have good typing speed.

**_Nice to haves..._**
- Asset / Car finance experience would be a huge advantage.
- Consumer Finance would be helpful

**Hours**: 35 hours per week. We are currently open to customers 8am to 7pm Monday to Friday, Saturday 9am until 4pm - within these core hours the shifts are currently 8am - 4pm, 9am - 5pm and 11am - 7pm. You will be required to work 1 in 3 Saturdays and some Bank Holidays (not Christmas) but will get days off in lieu.

**Salary**: 23K - £26k depending on experience

Oodle staff love to have a fun time, enjoy each other's company socially and learn new skills. We also value work-life balance, our global environment, and our families. That's why we run with flexible hours and hybrid working, enjoy paid time off volunteering with our nominated charity and benefit from continuous training and development from our internal L&D Academy.

**About Oodle**

To find out more go to our website and LinkedIn in page


  • Collections Agent

    1 month ago


    Manchester, United Kingdom Podium Recruitment Limited Full time

    Podium Recruitment is looking for a skilled and dedicated Collections Agent looking to build a long-term career within motor finance. This full-time collections role is based in Denton and offers a starting salary of £23,000-£30,000, with a bonus of up to10% and excellent benefits. As a Collections Agent, you will recover customer arrears via telephone,...

  • Collections Agent

    4 weeks ago


    Manchester, United Kingdom JaJa Finance Ltd Full time

    **About Jaja** **Our Mission**:To be the UK’s Digital Lender of Choice **Our Company Values**: Collaboration, Excellence, Innovation, Empathy, Passion Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. We are on a mission to...

  • Collections Agent

    1 day ago


    Manchester, United Kingdom Oodle Finance Full time

    Collections Agent - Manchester (Hybrid Working) **Why work for Oodle ?** Oodle is unlike most companies. There are no limits to the support you will get and the best thing about Oodle is our people. For that reason, we have a dedicated People Experience team that focus on making your time with us as fun and beneficial as possible. We are constantly adding...

  • Collections Agent

    2 weeks ago


    Manchester, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : No Degree Travel Percentage : 0% Location: Manchester City Centre Office - Hybrid Working option available Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's...

  • Collections Agent

    2 weeks ago


    Manchester, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : No Degree Travel Percentage : 0%Job DescriptionLocation: Manchester City Centre Office – Hybrid Working option available Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's...

  • Collections Agent

    2 weeks ago


    Manchester, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : No Degree Travel Percentage : 0%Job DescriptionLocation: Manchester City Centre Office – Hybrid Working option available Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to...

  • Collections Agent

    3 weeks ago


    Manchester, United Kingdom Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : No Degree Travel Percentage : 0%Location: Manchester City Centre Office – Hybrid Working option available Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart...

  • Collections Agent

    4 weeks ago


    Manchester, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : No Degree Travel Percentage : 0% Location: Manchester City Centre Office – Hybrid Working option available   Are you ready to unleash your full potential?   We’re looking for people who are passionate about payments to...


  • Manchester, United Kingdom Rapid Air (UK) Ltd. Full time

    Rapid Air (UK) Ltd. aim to be the premier luggage repatriation service for any airline at Manchester airport and provide a professional service that meets the day to day requirements of all airlines and their clients. We are currently looking to recruit an Airport Collection Agent / Dispatcher/Driver **Responsibilities: - ** - Collecting items from...


  • Manchester, United Kingdom Rapid Air (UK) Ltd. Full time

    Rapid Air (UK) Ltd. aim to be the premier luggage repatriation service for any airline at Manchester airport and provide a professional service that meets the day to day requirements of all airlines and their clients. We are currently looking to recruit an Airport Collection Agent / Dispatcher/Driver **Responsibilities: - ** - Collecting items from...

  • Collections Agent

    1 month ago


    Manchester, United Kingdom Bristow and Sutor Group Full time

    **Company Description**: **Who** are we? - Debt Recovery Plus part of the Bristow & Sutor Group - employing over 500 people - Specialists in the recovery of outstanding parking charges - Based in great offices just off the M60 in Denton (Tameside) - Modern organisation that delivers excellence to customers and clients - Using technology and people to...


  • Manchester, United Kingdom Flax & Co Full time

    Flax & Co is a growing business and we require an enthusiastic and hard working Lettings Agent to joing our busy office. We look after a large number of student, professional and family properties. We are based in Withington, covering the M14, M20, M21 Areas of South Manchester. **Job description** Carry out viewings - Car and Driving licence...

  • Recoveries Agent

    2 days ago


    Manchester, United Kingdom Oodle Finance Full time

    **Recoveries Agent** **Salary**: Upto £35,000 p.a. plus bonus Location: The role will be in based in our Manchester or Oxford office dependent on your location Hours of work: 37.5 hours per week, Monday to Friday 9am to 5.30pm, 1 hour for lunch (hybrid working) **The Asset Recoveries Team** The Asset Recoveries team forms part of Oodle's Collections...

  • Sales Agent

    4 weeks ago


    Manchester, United Kingdom POSTIFY LIMITED Full time

    **Sales Agent** Would you like to Work from Home in your home area? If so, our client would be delighted to hear from you. **About the Company**: We are a UK based energy and utility multi-service provider established 25 years ago. We are trusted by over 800,000 customers. The company is regulated by Ofgem, Ofcom and the Financial Conduct Authority. We...

  • Call Centre Agent

    2 days ago


    Manchester, United Kingdom Stirling People Solutions Full time

    **Call Centre Agent** **Basic salary £20,500 + OTE £28,000 - £32,000** **Location - Manchester** **Full time/Permanent - 37.5 hours a week between 08.30am and 7pm** **Contact - Adam Stirling (Stirling People Solutions)** If you’re an experienced contact centre professional looking for a new role with a well established, national business, this...


  • Manchester, United Kingdom The Prescient Recruitment Group Full time

    I am currently recruiting for a Full Time Customer Service/Collections Agent for my client based in Greater Manchester. Monday - Friday **Salary**: £22,500 per year + commissions Free On-Site Parking - 25 days holiday + bank holidays - Company pension plan - Health Cash Plan - Collaborative and supportive company culture - Team social events My client...


  • Manchester, United Kingdom FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: No Degree **Travel Percentage**: 0% FIS is a leading provider of technology solutions for merchants, banks and capital markets firms globally. **About the team** Our Credit Rejection Team manage the early prevention of debt and cash...

  • Credit Controller

    1 month ago


    Manchester, United Kingdom Marks Sattin Full time

    Do you want to work for a highly reputable and growing company, offering an excellent salary and benefits package, including hybrid working and opportunities for career development? We are actively seeking a Credit Controller for a well established company in Manchester City Centre. This is a fantastic opportunity to join a very successful business on a...


  • Manchester, United Kingdom Heathrow Personnel Ltd Full time

    **I'm recruiting for a part time Reservations Coordinator to join a well established company based in Manchester!** **Daily duties will include**: - Arranging collections with hauliers - Issuing collection notes. - Booking with Airlines and checking rates against the quote - Negotiating to get the best rate available at time of booking - Call Answering -...

  • Operations Controller

    1 month ago


    Manchester, United Kingdom Hexagon International Transport Ltd Full time

    Hexagon International Transport Ltd, a Manchester freight forwarder has an excellent opportunity for a, Full-time, Operations Controller. Normal working hours Monday to Friday 9am - 5.30pm (with the possiblilty of some flexibility) - 1 hour lunch. Salary will be dependant on experience. Responsibilities & Duties: - Responding to rate & booking requests...