Telephone Booking Clerk

3 weeks ago


SouthendonSea, United Kingdom Synlab Full time

We are looking to recruit a Telephone Booking Clerk for the Phlebotomy Department at Southend University Hospital. As a telephone booking clerk, you will be working alongside the phlebotomy supervisor by assisting in the provision of an effective and efficient telephone booking service for our users in the booking of phlebotomy clinic appointments in the various community clinics operated by Pathology First (part of SYNLAB UK) and undertake other administrative duties required within the post. The service helps patients who are unable to book online.

Successful applicants require IT skills including Word and Excel, excellent communication and interpersonal skills, a systematic worker, and can take responsibility for their own workload whilst complying with detailed processes and procedures.

The Phlebotomy Service runs between 7.00 a.m. and 8.00 p.m. and will include a weekend rotation for Saturday, Sunday, and Bank Holiday work therefore, flexibility is essential.

**Essential Skills and Experience**
- Good general education minimum English and Mathematics to GCSE level
- Previous experience working on the telephone in a call centre environment or experience of dealing with the public
- Good communication skills and a caring and professional attitude are essential, as well as the ability to work under pressure in all areas and deal with difficult situations.
- Ability to input and retrieve information on a computerised system.
- Attention to detail. Well-organised attitude, punctuality and ability to support colleagues in a busy environment.
- Work as part of a team, be professional at all times and be responsible for their own workload with good speed and accuracy.

**About Us**

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.
- SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment_



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