Telephone Booking Clerk

2 weeks ago


SouthendonSea, United Kingdom SYNLAB UK Full time

We are looking to recruit a Telephone Booking Clerk for the Phlebotomy Department at Southend University Hospital. As a telephone booking clerk, you will be working independently in a small team. You will be assisting in the provision of an effective and efficient telephone booking service for our users. This involves the booking of phlebotomy clinic appointments in the various community clinics operated by Pathology First (part of SYNLAB UK).There are also other administrative duties required within the post. The service helps patients who are unable to book online.

Successful applicants require IT skills including Word and Excel, excellent communication and interpersonal skills, a systematic worker, and can take responsibility for their own workload whilst complying with detailed processes and procedures.

The operational hours of the call centre are 0700-2000 with shifts within these hours and therefore flexibility is essential.

**Essential Skills and Experience**
- Good general education minimum English and Mathematics to GCSE level
- Previous experience working on the telephone in a call centre environment or experience of dealing with the public
- Good communication skills and a caring and professional attitude are essential, as well as the ability to work under pressure in all areas and deal with difficult situations.
- Ability to input and retrieve information on a computerised system.
- Attention to detail. Well-organised attitude, punctuality and ability to support colleagues in a busy environment.
- Work as part of a team, be professional at all times and be responsible for their own workload with good speed and accuracy.

**Desirable**
- Use of spread sheets/databases
- Previous Hospital patient facing experience
- Basic CPR AND First Aid

**About Us**

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.
- SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law._

**Job Types**: Full-time, Permanent

**Salary**: £20,764.00-£21,318.00 per year

Schedule:

- 8 hour shift

Application question(s):

- Do you have previous hospital patient facing experience?
- Do you have previous experience working on the telephone in a call centre environment or experience of dealing with the public?
- Are you able to work within 0700-2000 hours?

**Education**:

- GCSE or equivalent (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: PFTBC1



  • Southend-on-Sea, United Kingdom Synlab Full time

    We are looking to recruit a Telephone Booking Clerk for the Phlebotomy Department at Southend University Hospital. As a telephone booking clerk, you will be working alongside the phlebotomy supervisor by assisting in the provision of an effective and efficient telephone booking service for our users in the booking of phlebotomy clinic appointments in the...


  • Stockton-on-Tees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    **Job Title**: Booking Clerk **Job Grade**: B2 **Department**: Out-Patient Booking Team **Directorate**: Clinical Services and Compliance **Location**: University Hospital of North Tees We are seeking to recruit highly motivated and enthusiastic Booking Clerks within Outpatient Central Bookings. You will be a member of a team in an extremely busy...

  • Booking Clerk

    2 days ago


    Westcliff-on-Sea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    We are looking for enthusiastic multi-skilled team players to join our busy Endoscopy Team and be able to fulfil our customer service guarantee by reducing booking wait times, call wait times and improving patient experience. As our Booking Clerk you should be used to working autonomously, be proactive and able to take initiative to solve problems and will...


  • Stockton-on-Tees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    We are seeking to recruit highly motivated and enthusiastic Booking Clerks within Outpatient Central Bookings. You will be a member of a team in an extremely busy department providing a high quality service to internal and external users. You will be required to provide an efficient, accurate and timely service to assist in patient care whilst adhering to...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy department to support the booking team. To welcome patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner. To ensure...


  • Stockton-on-Tees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    We have several vacancies for Ward Clerks/Receptionists across the Collaborative Care Group, including the Elective Wards and Perioperative areas such as the Preassessment Unit and Day Case Unit. To function as a member of a multidisciplinary team, undertaking daily administrative and clerical duties specific to the ward and admission areas to support the...


  • Shoreham by Sea, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    We are looking for a highly motivated and enthusiastic person to join our Outpatient Appointments team within our busy Call Centre office based at Southlands Hospital. This is a call centre role taking high levels of patients Telephone calls, which could be any of the below - Taking patient phone calls to book new and follow up appointments with...


  • Stoke-on-Trent, United Kingdom Adecco UK Full time

    Purchase Ledger Clerk **Salary**:£22000 pa (pro rota' d for 3 days per week) **Working hours**:Monday, Friday and one other day in the week. 8.30am / 4.30pm - Positive attitude and willingness to work as part of a team - Reliable and punctual - Good telephone manner - Experience in a similar role is advantageous *** One of our existing clients in the...


  • Sunbury-on-Thames, Surrey, United Kingdom First Choice Staff Full time

    Our client is looking for an Airfreight Export/Import Clerk, with around 3 years experience, priority is on the Export side. Working within a busy Air & Ocean department - to work within a team to receive bookings from agents/customers alike, to complete all air export/import requirements including customs clearance, duty/vat and all other processes...

  • Administrator

    6 days ago


    Southend-on-Sea, United Kingdom Reed Business Support Full time

    **The Role: Administrator** A companywide Administrator supporting all areas of the business in general administration. A key point of contact for incoming sales calls enquiries orders and complaints. **Job Requirements**: - Manage all incoming telephone calls to the Company - Managing e - mail and website - Diary management for senior managers as...


  • Southend-on-Sea, United Kingdom Meridian Full time

    Meridian Health is looking to hire a Band 3 Administrator at Southend at Southend SETCAMHS, Skyline Plaza, 45 Victoria Avenue, Southend-on-sea, Essex SS2 6BW. The job will be a 3 month temp to perm NHS Administrator This is a great opportunity for someone to work in the NHS on a admin role for 3 months Temp to perm **WORKING HOURS**: 8:30 -...

  • Receptionist

    3 days ago


    Southend-on-Sea, United Kingdom Primary Care Careers Full time

    **About the Role**: North Shoebury Surgery is recruiting for a temporary receptionist. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure...


  • Sunbury-on-Thames, Surrey, United Kingdom First Choice Staff Full time

    Our client is looking for an Airfreight Export/Import Clerk, with around 3 years experience, priority is on the Export side. Role Purpose: Working within a busy Air & Ocean department - to work within a team to receive bookings from agents/customers alike, to complete all air export/import requirements including customs clearance, duty/vat and all other...


  • Southend-on-Sea, United Kingdom Office Angels Full time

    Title: Temporary Receptionist (Must have DBS) Location: Canvey Island Salary: £12ph Days/ Hour of work: Mon - Fri, 08:30 - 16:30 The company A new opportunity has arisen at an established organisation based in Canvey Island. This will be a temporary position to help support the business during a busy time. This small but friendly team will make you...


  • Sunbury-on-Thames, Surrey, United Kingdom Heathrow Personnel Full time

    My clients a friendly medium sized freight forwarder based within the Heathrow area they are currently recruiting for Junior export clerk! Duties would include (training will be provided): Taking bookings Arranging collections and deliveries Quoting customers Tracking shipments Liaising with overseas agents You will be crossed trained Skills...

  • Finance Clerk

    3 days ago


    Newark-on-Trent, United Kingdom Newgate (Newark) Full time

    Newgate are looking for an enthusiastic and experienced Finance Clerk to join our busy, friendly Finance team. Reporting to the Finance Manager you will manage and maintain an efficient Purchase Ledger & Sales Ledger function under the supervision of the relevant heads of that department as well as providing general administrative support to the wider...

  • Administrator

    6 days ago


    Southend-on-Sea, United Kingdom NISI Staffing Full time

    Our client from **Essex Southend-on-Sea, **is looking for a **Administrator,** With great time management skills, multitasking and Good Typing skills. Its a **Temporary contract That Ends on 02/07/2023.** **Pay Rate: £11-£12** **Contract: temporary until 02/07/2023** **Shift time: Monday to Friday 37.5 hours Weekly** General office duties including -...

  • Temporary Receptionist

    Found in: Whatjobs ES C2 - 2 days ago


    Southend-on-Sea, United Kingdom Office Angels Full time

    Title: Temporary Receptionist (Must have DBS)Location: Canvey IslandSalary: £12phDays/ Hour of work: Mon - Fri, 08:30 - 16:30The companyA new opportunity has arisen at an established organisation based in Canvey Island. This will be a temporary position to help support the business during a busy time. This small but friendly team will make you feel welcome...

  • Ward Clerk/Receptionist

    Found in: Talent UK C2 - 2 days ago


    Stockton-on-Tees, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

    Job summary We have several vacancies for Ward Clerks/Receptionists across the Collaborative Care Group, including the Elective Wards and Perioperative areas such as the Preassessment Unit and Day Case Unit. Main duties of the job To function as a member of a multidisciplinary team, undertaking daily administrative and clerical duties...


  • Southend-on-Sea, United Kingdom Central Surgery Full time

    Part-time receptionist/ administrator required for GP practice in Southend - on-Sea to work 25 hours per week. Shifts will be Monday - Friday either 8am to 1pm or 1.30pm to 6.30pm on a rotational basis, with a mix of mornings and afternoons. You will work as part of a busy team providing administrative and reception support to the general smooth running of...