Receptionist

2 weeks ago


SouthendonSea, United Kingdom Primary Care Careers Full time

**About the Role**:
North Shoebury Surgery is recruiting for a temporary receptionist.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- Work flow managed on the internal system
- Previous medical or healthcare receptionist experience is desirable;
- Excellent communication skills, with a clear and polite telephone manner;
- Able to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confident to work as part of a team and be able to think on your feet, independently;
- Strong IT and administration skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
North Shoebury Surgery is a dual partnered practice, Dr Haroon Siddique and Tabitha Love. The surgery is also the lead surgery for Southend East PCN, whom we work very closely with to help develop and grow additional services with Primary care in addition to those currently available within the practice.

We are a friendly team and offer training, development and opportunities to progress.

**Disclosure and Barring Service Check



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