Receptionist / Care Navigator
3 weeks ago
**About the Role**:
Old Road Medical Practice has an opportunity for a receptionist/care navigator to join our team on a full or part time basis, covering shifts between 7.30am and 6.30pm.
In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The main responsibilities of the role include:
- Triaging patients by telephone or our website
- Signposting patients appropriately
- Booking in patients and visitors in line with practice policy
- Opening, reviewing and distributing incoming mail
We welcome applicants with strong customer service skills and the following attributes:
- Ideally you will have previous primary care experience & knowledge of SystmOne
- Ability to work in a polite and confidential manner with empathy and consideration to our patients.
- Excellent communication skills with a polite telephone manner.
- Confidence to work as part of a team.
**About Us**:
We are a practice with 10,000 registered patients and belong to a PCN of five local practices.
- We offer:
- Full time or part time - flexible working
- Ongoing training and support
- Pension
**Disclosure and Barring Service Check
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