Receptionist / Care Navigator

2 weeks ago


SouthendonSea, United Kingdom Primary Care Careers Full time

Job summary

North Avenue Surgery has an opportunity for a receptionist to join our team on a part-time basis for 24 hours per week on Monday and Tuesday 2pm - and Wednesday, Thursday and Fridays 8am - 1pm.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Main duties of the job

Meet & greet patients, members of the public and visitors to the practice in a friendly and courteous manner Direct patients to the appropriate professional Filing of medical notes, letters, test results & other correspondence Register new patients on the computer system Issue repeat prescription on the computer system Understand the usage of the practice email & intranet system Assist in the closing & securing of the building at the end of the working day Comply with all in house and statutory Health & Safety procedures Attend practice meetings (one Tuesday a month at 12 noon) Attend training courses in house and externally to develop expertise and further knowledge Carry out general postal and photocopying duties to assist the team to disseminate information effectively. Provide typing and clerical support to the professionals within the team Carry out the required referral procedures relating to computer-based information regarding referrals; input and retrieve information from an electronic data system.

About us

We are a small but busy practice with nearly 3000 patients. We are a Veteran Friendly Practice and offer registrations online and are a registered Safe Surgery whereby anyone can register within our practice area.

We offer the NHS pension scheme.

For further information about the role, please contact: Cathy Allbut, practice manager.

Job description

Job responsibilities

Ifyou would like to find out more information about this role, please see theattached job specification.

Person Specification

Qualifications

Essential

The ability to communicate effectively with a wide range of people Excellent communication skills both written and verbal Ability to deal effectively with telephone calls Must be computer literate, knowledge of SystmOne, Microsoft Word and Excel Good keyboard skills Ability to work with diversity Understand the necessity for confidentiality Understand the role of teamwork in providing a quality service Understand the accuracy when dealing with patient records, both electronic and paper based Effective team worker Motivated and enthusiastic Commitment to ongoing development Availability to provide cover during periods of sickness and holidays Understanding of own behaviour and how this impacts on colleagues, patients and visitors

Desirable

Knowledge of SytmOne would be preferable.

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