Customer Communications Specialist

6 months ago


Reading, United Kingdom Three Full time

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry out their role.

Excluding retail, core hours at Three are between 1000 and 1600, with operating hours between 0800 and 1830. This allows employees to have a start time between 0800 and 1000 and finish time between 1600 and 1830
- Liaise with CVM team, Marketing Managers and Propositions team on individual workstreams to deliver customer comms creative requirements
- Working with the CVM Insights team to deliver marketing effectiveness based on conversion/engagement data and test and learn approach
- Writing briefs for In-House Agency defining the requirements to deliver against briefed objectives
- Manage the development and delivery of final creative assets
- Liaise with key support departments (brand, legal, props, partner etc) to ensure creative fits appropriate guidelines



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