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Customer Service

4 months ago

Hemel Hempstead, United Kingdom Hartwell Full time

**Who are we?**

Hartwell are a leading retail motor group and have been trading successfully for more than 100 years. We have 12 franchised dealerships across 11 locations representing the Ford brand.

We are seeking talented individuals to join our team as Customer Service & Sales Advisors at our Dunstable, Hemel Hempstead and Watford branches.

Our outstanding working environment, exciting career and development opportunities, are ideal for individuals who are driven to deliver complete customer satisfaction.

**About the role**:
We are looking for applicants who are well presented with excellent customer service skills and a professional manner. This is a permanent, full-time position. Experience in the automotive sector is not essential, as all training is provided to support your success in the role.

**Responsibilities day to day**:

- Welcoming guests into the showroom, and engaging with them to discuss requirements
- Sell vehicles profitably and be able to achieve targets agreed with the Sales Manager
- Co-ordinate and work alongside the sales manager
- Promote and maintain excellent customer relations by personal manner, appearance, integrity, and loyalty
- Prepare order forms and other relevant paperwork

**About you**:
Essential:

- Full UK manual driving licence
- Customer centric attitude
- Excellent customer service skills & proven ability to build a strong rapport with customers
- Flexible and ability to work evenings and weekends (on a rota basis)

Desirable:

- 2 years’ experience in a customer-facing service role
- Previous retail sales experience

**Benefits**
- World class training
- Clear career progression and management development opportunities
- £50,000 OTE
- Pension

**Application procedure**

Successful applicants must be available all day to attend an interview session on **Wednesday 26th April** based at an offsite location. Please note we are unable to offer alternative dates or times.

**Job Types**: Full-time, Permanent

**Salary**: Up to £50,000.00 per year

Supplemental pay types:

- Commission pay

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Full UK manual drivers licence (required)

Work Location: One location