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Customer Service Liaison

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Dacorum Borough Council Full time

Customer Service Representative

Key Responsibilities:

  • Provide exceptional customer service via telephone, face-to-face, and email
  • Support the Customer Service team in handling enquiries and resolving issues
  • Utilize excellent IT and keyboard skills to efficiently manage tasks
  • Collaborate with colleagues to achieve team goals and objectives

Requirements:

  • Excellent customer service skills and ability to work in a team environment
  • Good listening and questioning skills, with the ability to resolve issues effectively
  • Previous experience in Local Government services is an advantage, but not essential
  • Flexibility to work in a hybrid environment, with the ability to work from home or in Council offices
  • Ability to work in Hemel Hempstead, Berkhamsted, or Tring

About the Role:

This is an exciting opportunity for individuals with excellent customer service skills to contribute to the success of Dacorum Borough Council.

We are looking for enthusiastic and motivated individuals who can provide exceptional customer service and support to our customers.

As a Customer Service Representative, you will be responsible for handling a variety of enquiries and resolving issues in a professional and efficient manner.

We offer a flexible working environment, with the opportunity to work from home or in our Council offices.

We welcome applications from individuals who can demonstrate excellent customer service skills, a positive attitude, and a willingness to learn and develop.