Customer Service Representative

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Dräger Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Dräger. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Process and manage customer orders, including entering orders into our ERP system and managing backorders
  • Provide product information and support to customers, including demo orders and product training
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to customers
Requirements
  • Secondary education or equivalent commercial experience
  • Experience in phone-based business-to-business customer service, preferably in a specialist team
  • Strong IT skills, including MS Office, SAP, and CRM
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Discounted shopping and leisure vouchers
  • Salary sacrifice car scheme and cycle to work
About Dräger

At Dräger, we are committed to providing innovative medical and safety solutions that protect and support people's lives. We are a global leader in our industry, with a strong reputation for quality and customer service. We are passionate about our work and are looking for like-minded individuals to join our team.



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