Customer Service Representative

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Dräger Full time
About the Role

At Dräger, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Process and manage customer orders, including entering orders into our ERP system and managing backorders
  • Provide product information and support to customers, including demos and product training
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Meet and exceed customer service metrics and KPIs
Requirements
  • High school diploma or equivalent required; degree in business or related field preferred
  • Minimum 2 years of customer service experience, preferably in a business-to-business environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in MS Office and ERP systems
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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