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Customer Service Liaison

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Dacorum Borough Council Full time

Customer Service Representative

Key Responsibilities:

  • Provide exceptional customer service via telephone, face-to-face, and email
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with the Customer Service team to achieve service excellence
  • Develop and maintain a thorough understanding of Council services and policies
  • Communicate effectively with customers, colleagues, and management

Requirements:

  • Excellent customer service skills and a positive attitude
  • Good IT and keyboard skills, with the ability to learn new systems
  • Strong listening and questioning skills, with the ability to resolve customer issues
  • Previous experience in customer-facing roles, preferably in Local Government
  • Ability to work flexibly, including occasional shifts and remote work

About the Role:

This is an exciting opportunity to join our Customer Service team and make a real difference to our customers. As a Customer Service Representative, you will be the first point of contact for customers, providing a high level of service and support. You will work closely with the team to achieve service excellence and contribute to the success of the Council.

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The chance to make a real difference to our customers and the community