Customer Service Advisor

6 months ago

Manchester, United Kingdom WEX Inc. Full time

CUSTOMER SERVICE ADVISOR / MANCHESTER / HYBRID / COMPETITIVE PAY & GREAT BENEFITS - 9 MONTH FIXED TERM CONTRACT

WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions.

WEX is fleet, corporate and health payment solutions provide its customers - comprising small businesses, large fleets and corporations - with unparalleled security and control across a wide spectrum of business sectors. We are executing against a multi-pronged growth strategy that enables us to maintain our leadership position and we hire people who share our passion for continuous innovation, client service and process improvement.

Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation. The Department will be undertaking a varied number of tasks required to maintain an operation supporting a growing

Fuel Card business.

WHATS ON OFFER?
- Competitive salary of £21,000
- Monday to Friday 37.5 hours No Evenings or Weekends
- Fantastic work-life balance
- Company pension & life assurance scheme
- Generous holiday allowance of 25 days plus bank holidays (PRO RATA)
- Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
- Life assurance, company sick pay and pension scheme
- Employee discount platform
- Incentives schemes, companywide and departmental
- Continuous training, coaching and development within a helpful and encouraging environment

Essential Duties And Responsibilities
- Advise Sales of customers commercial queries
- Investigate transaction declines & velocity queries
- Liaising with all staff both in Manchester and in European Offices
- Log all queries and action on Logging Tool
- Charge backs, Copy Invoice Requests, Transaction Queries
- Produce Copy Invoices on request
- Provide on-going support to colleagues and highlight training requirements to Team Leader
- Answer phone calls with set criteria and within parameters set out by the Company
- Assist in identifying and resolving areas that reduce charge back liability or queries
- Carry out data entry for Customers & Cards
- Production of Customer Transaction Files and Reports
- Forward customer payment concerns to Credit Collections immediately
- Provide support to customers using website/systems provided

Knowledge & Skills Required
- Previous experience in similar Customer Service role
- Ability to mentor, develop & improve skills of others
- Adaptable to organisational change requirements
- Excellent communication skills (written and verbal)
- Build a powerful sense of ownership and teamwork
- Establish and maintain co-operative and effective working relationships
- Flexibility to provide cover for other positions with the ability to stand-in for Shared Services

Manager
- Make identifiable contributions to business objectives
- Positively represent the company
- Self-motivated, organised and can work on own initiative
- Taking “ownership” of problems

WHAT'S NEXT?

If you have the skills and passion to take on this Customer Service Advisor role, we would love to hear

from you. APPLY NOW for immediate consideration.

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