Customer Service Apprenticeship

6 months ago


Hitchin, United Kingdom SCCU Group Full time

**Customer Service Apprenticeship**:
**Inspire ATA **has a great opportunity for an enthusiastic, keen apprentice to join their friendly and supportive team.**:
Looking for a bright and enthusiastic individual who will learn a variety of customer service techniques and skills. You must have a positive attitude, be creative, and have strong attention to detail. Being quick to adapt and comfortable working on a varied range of tasks is beneficial.

**Day-to-day duties may involve**:

- Meet and greet clients.
- Dealing with customers over the telephone.
- Basic admin duties such as post and filing.
- Keep internal and external customers updated.
- Other duties as and when required.

**Desired personal skills**:

- Effective written and verbal communication skills.
- Well organised and able to plan work using own initiative to meet deadlines.
- Ability to follow instructions and complete tasks set.
- Attention to detail.
- Strong organisational skills.
- Effective communication skills.
- Good computing skills and sound knowledge of Microsoft Office packages.

**Desired personal qualities**:

- Positive ‘can do’ attitude.
- Enthusiasm.
- Reliable.
- Committed.
- High expectations.
- Sense of humour.
- Team player.

**Future Prospect**:Possibility of a substantive position on completion of apprenticeship.

**Benefits Provided by **Training** Provider**:

- Bespoke work-based tuition and additional learning support where necessary.
- Access to TOTUM student discount.
- Access to Life and Progress employee support programme which includes: Health and wellbeing support, Around-the-clock support, and Confidential counselling.

**Training to be provided**:Training for this qualification will be provided by ourselves at SCCU Group, an Ofsted good training provider. Our tuition is all delivered in the workplace and bespoke to your particular role. Dependent on the learner's prior knowledge.
- Customer Service Practitioner Level 2 Standard, 12 months practical with an additional 6 weeks End Point Assessment period.

**Working Week and Hours**:37.5 hours per week

**Salary**:£6.40 per hour

**Address**:SG4 0AP

**Start date**:Immediately.

**Need more info?**:
Our Talent Bank team will answer your questions.

02476 936 969



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