L3 Customer Service Apprenticeship
1 week ago
As a Customer Success Apprentice, you will have the opportunity to play a crucial role in meeting and surpassing our customers' needs. Working closely with our skilled Customer Success team, you will gain the necessary skills and knowledge to deliver excellent support and guidance to our valued clients.
**Working Week - **Monday - Friday, 9.00am - 5.30pm with 1 hour for lunch**
**Total Hours Per Week - 37.5**
**Duties**
- Assist in onboarding new customers, providing product demonstrations, and guiding them through the setup process
- Collaborate with cross-functional teams such as Sales, Product Development, and Marketing to advocate for customer needs and drive product improvements
- Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized support and strategic guidance
- Contribute to the development of educational resources, tutorials, and other materials to empower customers to maximize the value of our products or services
**Apprenticeship**
- You will be studying the Level 3 Customer Service Specialist apprenticeship, the typical duration of this programme is 18 months
- Level 3 Customer Service Specialist qualification upon successful completion of the apprenticeship
- Delivery method and location of training to be confirmed, but does involve remote learning
**Desired Skills and Qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Patience
- Microsoft office skills
**Desired Qualifications**
- GCSE or equivalent English (Grade A*-C/9-4 or Level 2 equivalent) desirable
- GCSE or equivalent Maths (Grade A*-C/9-4 or Level 2 equivalent) desirable
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