Customer Service Administrator

4 days ago


Hitchin, United Kingdom Customer Service and Call Centres Full time

Job Title: Customer Service Administrator
Location: Near Hitchin

**Salary**: £22,500 - £24,000 per annum
Contract: Permanent - Full time
Hours: 9.00 - 5.30 pm with 1 hour lunch

THE COMPANY

A well-established family run business are actively recruiting for an experienced Customer Service Executive to join their growing team in their stunning offices near Hitchin.

SKILLS REQUIRED
- Previous customer service experience
- Proficient user of MS Office Suite
- Strong Excel skills
- A confident telephone manner and excellent organisational skills
- Can work on their own initiative
- Must be able to drive in order to drive to different client sites

RESPONSIBILITIES
- Supporting the Sales team with any admin duties
- Updating and recording on spreadsheets
- Handling customer queries
- Track and monitor customer service queries and ensure SLAs are met
- Resolve any escalated complaints
- Occasionally customer sites and help put together products for the customers

ADDITIONAL INFORMATION
- 20 days annual leave plus 8 days bank holiday
- Parking on site
- Pension scheme
- Stunning offices

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.



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