Customer Service Advisor

4 days ago


Hitchin, United Kingdom Reed Business Support Full time

**REED have partnered with a UK wide organisation to recruit office based Customer Service Advisors based in Hitchin. They are looking for multiple people to join them for around 3 months. The role is busy and varied and you will be given full trainingwhen you start.**

**This is an office based role, located centrally in Hitchin with excellent public transport links.
The role is Mon - Fri, 40 hours a week. Working hours are between 8am - 7pm (working either 8am - 5pm or 10am - 7pm). Working hours include 2 Saturdays a month.**

**As a Customer Advisor you will be;**
- Answering inbound calls from customers
- Resolving queries or passing calls through to relevant departments
- Working across multiple IT systems to log information dependant on the nature of the call
- Escalate calls or raise queries with relevant departments as required
- Working with various teams to resolve queries

**Previous experience within a customer facing role would be desirable, we are also looking for people who**:

- Are passionate about delivering great customer service, every time
- Have an enthusiastic and flexible approach to work
- Team Players
- Excellent written and verbal communication skills
- Confident IT user (quick learner on multiple new IT systems)

**Benefits Offered**

£11.20 per hour - Weekly Pay
Free parking onsite or very easy public transport routes
Working hours of 8:00am-5:00pm Monday to Friday
Access to REED employee Discount Club
Access to REED Health Plan
Minimum of 28 days holiday a year (accrued as you work)



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