Customer Service Practitioner Apprenticeship
6 months ago
**Customer Service Practitioner Apprenticeship position at Propeller Studios Ltd**
Propeller Studios Limited is a SaaS business based in Hitchin Hertfordshire. Established in 2001, it has provided business operations and document management software for 20+ profitable years. Our software products and apps are especially well utilised within the construction sector to drive efficiency and productivity. As we continue to grow, we are seeking a passionate and results-driven Customer Success Manager to join our team.
As a Customer Success Apprentice, you will play a vital role in ensuring our customers' needs are met and exceeded. You'll work closely with our experienced Customer Success team to develop the skills and knowledge necessary to provide top-tier support and guidance to our valued clients. This is an entry-level position ideal for individuals looking to kickstart their career in customer success within a Saas Business.
**Apprenticeship overview**:
- ** Salary**:£6.40 an hour, _Automatic pay increase after one year on programme for 19+ year-olds_
- **Working week**: Monday to Friday 9am - 5:30pm
- **Total hours per week**: 37.5 hours a week
- **Expected duration**:15 months
- Level 2 Customer Service Practitioner Apprenticeship standard qualification
- **Location**: Alexander House, 40a Willbury Way, Hitchin, Hertfordshire, SG4 0AP
**Key Responsibilities**:
- Assist in onboarding new customers, providing product demonstrations, and guiding them through the setup process.
- Collaborate with cross-functional teams such as Sales, Product Development, and Marketing to advocate for customer needs and drive product improvements.
- Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized support and strategic guidance.
- Contribute to the development of educational resources, tutorials, and other materials to empower customers to maximize the value of our products or services.
**Qualifications**:
- A passion for delivering exceptional customer service and building meaningful relationships.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive approach to addressing customer needs.
- Ability to work effectively both independently and as part of a team.
- High level of attention to detail and organizational skills.
- Prior experience in customer service or a related field is a plus but not required.
**Specific vacancy requirements**:
- Assist in onboarding new customers, providing product demonstrations, and guiding them through the setup process.
- Collaborate with cross-functional teams such as Sales, Product Development, and Marketing to advocate for customer needs and drive product improvements.
- Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized support and strategic guidance.
- Contribute to the development of educational resources, tutorials, and other materials to empower customers to maximize the value of our products or services.
**What training will the apprentice take and what qualification will the apprentice get at the end?**
Level 2 Customer Service Practitioner Apprenticeship standard qualification
**What is the expected career progression after this apprenticeship?
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