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Welcome & Service Assistant
3 weeks ago
We're looking for a Welcome & Service Assistant to join our Welcome Team at Clumber Park. Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.
This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. The majority of shifts will be provided at the weekend, although some mid-week shifts may be available. Regular bank holiday and school holiday work will also be required.
What it's like to work here:Reporting to the Welcome Manager, you'll work as part of the wider Welcome team of around 30. Working within a positive team, we supportive each other in terms of wellbeing and progression. We want you to learn, discover and develop your career, and we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.
What you'll be doing:Most days, you'll be welcoming visitors at our Welcome Points; taking admission, scanning National Trust membership cards and providing information/orientation to them - promoting events, activities and offers to ensure every visitor gets the most out of their visit. You'll also welcome delivery drivers, contractors, volunteers and fellow staff members which supports the smooth running of whole-site operations.
You'll occasionally support in the delivery of events at times throughout the year, including some car-parking duties. Working within the wider portfolio team of staff and volunteers you'll deliver outstanding visitor service. You'll also support across the property/portfolio when required.
Who we're looking forWe'd love to hear from you if you're:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 28/02/25)
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