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Welcome & Service Assistant
2 weeks ago
Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
You'll work 780 hours per year, and on average, you'll work 15 hours per week but again, this will be flexible depending on operational demand.
Weekend, bank holiday and school holiday work will be required, with team members typically working around half of all weekend days and most bank holidays.
What it's like to work here:Reporting to the Welcome Manager, you'll work as part of the wider Welcome team of around 30.
We want you to learn, discover and develop your career, and we'll do everything we can to offer you the training and support that you need to achieve your goals.
We'll work with you to plan your development in a way that's right for your needs.What you'll be doing:
Most days, you'll be welcoming visitors at our Welcome Points, taking admission, scanning National Trust membership cards and providing information/orientation to them; promoting events, activities and offers to ensure every visitor gets the most out of their visit.
Welcoming delivery drivers, contractors, volunteers and fellow staff members, you'll support the smooth running of whole-site operations.You'll occasionally support in the delivery of events at times throughout the year, including some car-parking duties. Working within the wider portfolio team of staff and volunteers you'll deliver outstanding visitor service. You'll also support across the property/portfolio when required.
Who we're looking forWe'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Taxfree childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice
Requirements :
Compliance.
Eligibility to Work in the UK
Permanent p/t (780 hrs py)
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