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Volunteers Officer

4 months ago

Cheadle, United Kingdom Human Appeal Full time

Here at **Human Appeal **we have an exciting opportunity for a **Volunteers Officer** to join our team based in Birmingham, or elsewhere in the Midlands & Wales region. You will join us on a full-time basis as part of an initial 1-year fixed term contract with a view to progressing into a permanent role. In return, you will receive a **competitive salary of £24k per annum.**

Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.

**Benefits of joining us as our Volunteers Officer include**:

- 35 days Annual Leave
- Matched pension contribution
- Employee discounts and memberships
- Prayer facilities
- Opportunity to really make a difference

**Key duties and responsibilities of the Volunteers Officer**:

- Acting as a central point of contact and support in the Midlands and Wales regions for all volunteer queries and support requests, including providing prompt and thorough responses and resolving any complaints
- Acting as a central point of contact and support in the Midlands and Wales regions for all volunteering requests from internal departments, specifically the Fundraising and UK Programmes departments
- Managing and supervising volunteers and Interns across the Midlands and Wales regions, including developing their skillsets, providing volunteer engagement initiatives, and promoting a positive working environment
- Actively growing Human Appeal’s volunteer database in the Midlands and Wales regions, including promoting volunteering opportunities, processing new volunteer sign-up requests from the Volunteers inbox, and conducting Volunteer Team Leader interviews
- Recruiting Interns across the Midlands region for various departments to achieve additional manpower support, by preparing Role Profiles, posting job adverts and conducting interviews
- Preparing volunteers resources, such as collection buckets, t-shirts, merchandise and donation forms, for all volunteering activities
- Designing and delivering local volunteering projects and outreach programmes to achieve increased public interaction with Human Appeal and improve local relations
- Exploring new and innovative ideas to maximise the potential of Human Appeal’s volunteering programme
- Undertaking a range of administrative tasks in support of the wider Volunteers Management team and People and Culture department

**What we’re looking for in our Volunteers Officer**:

- Ideally degree-educated in a related field, with minimum GCSE English and Maths
- At least 1 year of relevant experience in charity / office administration / events or volunteers’ management
- Driver with a clean licence and full-time access to a car, as regular travel across the Midlands and Wales area will be required
- Flexible attitude, as the Volunteers Officer will be expected to support campaigns by attending activities and events that may take place in unsociable hours, such as evenings and weekends. Please note that any over-time will be compensated via Human Appeal’s TOIL Policy
- Computer literate and database proficient; experience using Salesforce is desirable
- Fluent English is essential and additional languages e.g. Arabic, Urdu are desirable
- Passionate and knowledgeable about the international development sector

This would be an ideal role for an experienced Volunteers Officer looking to develop their career, or an experienced Office Administrator looking for a rewarding role within the Charity Sector

**A Little Bit About Human Appeal**

We have a high staff satisfaction rating of 4.5 out of 5 on Glassdoor Here’s why:
**What our CEO Says**:

- “We are faith-based but not faith-specific. We have faith in all of humanity and believe we can achieve great things when we work together. So, come and be part of a dynamic global charity where we celebrate our differences, as well as our common humanity” _
Dr Mohamed Ashmawey

**What our Staff Say**:

- “At Human Appeal, each one of us has the opportunity to influence others. If you are prepared to challenge yourself there are no limits, so come and make it happen”_
Simon, Systems and Reporting Manager
- “Everyone’s friendly and eager to help. We’re a small team, but everyone has their own thing about them that makes them unique. Someone teaches me something new every day Everyone is close and we have lunch together. Being a part of Human Appeal is like a second family” _
Eleanor, Volunteers Assistant
- “The reasons I have remained working within the charity sector, and specifically with Human Appeal, is the feeling of contentment. I feel that I am contributing towards a greater cause - I am part of a bigger picture - and I get to meet like-minded people” _
Jahed, Business Analyst

**What We Have Achieved So Far This Year**:

- We have provided emergency aid to 10,770 of the most vulnerable people across Yemen
- We have supported 1,000 Rohingya