Insight Telephone Agent

1 week ago

Newcastle upon Tyne, United Kingdom Explain Market Research Full time

**Insight Telephone Agents**

**Location**:The Core, Bath Lane, Newcastle Helix - **Office Based Only**

**Salary**: £12.00 per hour

**Guaranteed Hours Contracts - Full & Part Time Shifts Required - Minimum 25 hours per week.**

**Shifts**: Full & Part Time Shifts Patterns Available between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm). NB - **You will be required to work at least 2 evenings per week.**

**Who are we?**

Explain is an established market research agency based at The Core, set within Newcastle Helix and situated in the heart of Newcastle City Centre.

Our team is made up of leading qualitative and quantitative researchers, and a team of dedicated telephone researchers who operate in our Insight Hub Contact Centre based at the Core.

Explain is its **people**, and they are at the core of what we do and the valuable Insights we provide to our clients. We embrace the importance of collaboration, teamwork and celebrating our collective successes.

**The Role, typical tasks will include.**

Our in house qualitative and quantitative researchers will develop innovative telephone research-based questionnaires in line with client requirements. As Insight telephone agents, you will work on various projects and your primary responsibilities will be (not exhaustive):

- Making telephone calls to respondents through the completion of a scripted questionnaire in a professional and timely manner, maintaining set targets at all times.
- Recording all respondent comments ‘real time’ during the telephone call ensuring accurate reflection of discussion which supports further analysis and insight.
- To manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation and company procedures.
- Ensuring contact with respondents is professional and upholds Explain core brand values.

**What do we need from you**
- Previous experience in a customer facing role (Essential)
- Experience of delivering inbound or outbound telephone-based customer service work (Desirable)
- A strong communicator, who is self-motivated and passionate about delivering service excellence. (Essential)
- Educated to at least GCSE level, including English.
- Excellent written communication skills with the ability to reflect respondents’ comments accurately and succinctly (essential)
- Competent in the use of a PC with experience of using MS office tools such as outlook, word, and excel (essential)
- Flexible, adaptable with the ability to respond to change to meet targets (Essential)

**To Apply**

Explain Market Research is an equal opportunities employer.

**Job Types**: Full-time, Part-time

Pay: £12.00 per hour

Expected hours: 25 - 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme

Application question(s):

- The Rehabilitation of Offenders Act 1974 helps rehabilitated ex-offenders back into work by allowing them not to declare criminal convictions to employers after the rehabilitation period set by the court has elapsed and the convictions become “spent”. During the rehabilitation period, convictions are referred to as “unspent” convictions and must be declared to employers. Do you have any unspent criminal convictions or conditional cautions (excluding speeding offences) under the Rehabilitation of Offenders Act 1974? (Yes or No) - If yes, please provide brief details below
- In no more than 400 words, tell us what experience, skills and knowledge you will bring to the Insight Agent role? (please refer to the job description and person specification to answer this question)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

  • Insight Telephone Agent

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agent** **Location: The Core, Bath Lane, Newcastle Helix (Office Based)** **Salary - £12.00 per hour** **Guaranteed Hours Contracts** **16 - 20 hours per week (Part Time)** **37.5 hours per week (Full Time)** Hours between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-3pm). NB - You will be required to...

  • Insight Telephone Agent

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agents** **Location**:The Core, Bath Lane, Newcastle Helix - **Office Based Only** **Salary**: £12.00 per hour **Guaranteed Hours Contracts - Full & Part Time Shifts Required - Minimum 25 hours per week.** **Shifts**: Full & Part Time Shifts Patterns Available between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm)...

  • Insight Telephone Agent

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agents** **Location**:The Core, Bath Lane, Newcastle Helix - **Office Based Only** **Salary**: £12.00 per hour **Guaranteed Hours Contracts - Full & Part Time Shifts Required - Minimum 25 hours per week.** **Shifts**: Full & Part Time Shifts Patterns Available between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm)...

  • Insight Telephone Agents

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agents** **Location**:The Core, Bath Lane, Newcastle Helix, **Salary**: £10.90 per hour **(Rising to £12.00 per hour from 01.04.24)** **Shifts**: 25-30 hours per week. Shifts between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm). **Who are we?** Explain is an established market research agency based...

  • Insight Telephone Agents

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agents** **Location**:The Core, Bath Lane, Newcastle Helix, **Salary**: £10.90 per hour **(Rising to £12.00 per hour from 01.04.24)** **Shifts**: 25-30 hours per week. Shifts between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm). **Who are we?** Explain is an established market research agency based...

  • Insight Telephone Agents

    1 week ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agents** **Location**:The Core, Bath Lane, Newcastle Helix, **Salary**: £10.90 per hour 25-30 hours per week. Shifts between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm). Please note, you will be required to work three to four evenings per week. **Who are we?** Explain is an established market...

  • Insight Telephone Agents

    1 day ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agents** **Location**:The Core, Bath Lane, Newcastle Helix, **Salary**: £12.00 per hour **Guaranteed Hours Contracts - Minimum of 16 hours per week** **Shifts**: Full & Part Time Shifts Patterns Available between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm). NB - **You will be required to work at...

  • Insight Telephone Agent

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    Insight Telephone Agent (Part Time Saturday and one evening)Location: The Core, Bath Lane, Newcastle Helix (Office Based)Salary - £12.00 per hourGuaranteed Hours Contracts12 hours per weekHours Saturday 9am - 3pm and one evening either Tuesday, Wed or Thursday - 8pmApplications welcome from students, however, due to ongoing training must be able to attend...

  • Insight Telephone Agents

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    Insight Telephone AgentsLocation:The Core, Bath Lane, Newcastle Helix,Salary: £10.90 per hour (Rising to £12.00 per hour from Shifts: 25-30 hours per week. Shifts between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm).Who are we?Explain is an established market research agency based at The Core, set within Newcastle Helix...

  • Insight Telephone Agents

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    Insight Telephone AgentsLocation:The Core, Bath Lane, Newcastle Helix,Salary: £10.90 per hour25-30 hours per week. Shifts between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm). Please note, you will be required to work three to four evenings per week.Who are we?Explain is an established market research agency based at The...

  • Insight Telephone Agent

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agent (Part Time)** **Location: The Core, Bath Lane, Newcastle Helix (Office Based)** **Salary - £12.00 per hour** **Guaranteed Hours Contracts** **16 - 20 hours per week** Hours between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-3pm). NB - You will be required to work at least 3 evenings per...

  • Insight Telephone Agent

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agent (Part Time Saturday and one evening)** **Location: The Core, Bath Lane, Newcastle Helix (Office Based)** Salary - £12.00 per hour **Guaranteed Hours Contracts** **12 hours per week** **Hours Saturday 9am - 3pm and one evening either Tuesday, Wed or Thursday 2 - 8pm** Applications welcome from students, however, due to ongoing...

  • Telephone Interviewer

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    Insight Hub Telephone Agents **Location**: The Core, Newcastle Helix **Salary**: £10.90 per hour **1 Part Time -**16 to 20 hours. **1 Full Time -** 32 to 36 hours. **Who are we?** Explain is an established market research agency based at The Core, set within Newcastle Helix and situated in the heart of Newcastle City Centre. Our team is made up of...

  • Insight Agent

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    START DATE: as soon as you're available FULL TIME - 36 hours per week - Mon & Wed 10am-7pm / Tues & Thurs 11am - 8pm then Fri 9am - 1pm. Although there is felxibility available with start/finish times. PART TIME - Minimum 16 hours per week with shifts to be agreed with you but will include evenings. OFFICE BASED - Newcastle upon Tyne city centre. NE4...

  • Insight Agent

    2 months ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    START DATE: Monday 27 February 2023 FULL TIME - 36 hours per week - Mon & Wed 10am-7pm / Tues & Thurs 11am - 8pM/Fri 9am - 4pm / Sat 9am - 1pm. Although there is flexibility available with start/finish times once training is complete. PART TIME - Minimum 16 hours per week working between the shift patterns outlined above OFFICE BASED - Newcastle upon Tyne...

  • Insight Agent

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    START DATE: Monday 27 February 2023 FULL TIME - 36 hours per week - Mon & Wed 10am-7pm / Tues & Thurs 11am - 8pM/Fri 9am - 4pm / Sat 9am - 1pm. Although there is flexibility available with start/finish times once training is complete. PART TIME - Minimum 16 hours per week working between the shift patterns outlined above OFFICE BASED - Newcastle upon Tyne...

  • Insight Agent

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    START DATE:as soon as you're availableFULL TIME - 36 hours per week - Mon & Wed 10am-7pm / Tues & Thurs 11am - 8pm then Fri 9am - 1pm. Although there is felxibility available with start/finish times.PART TIME - Minimum 16 hours per week with shifts to be agreed with you but will include evenings.OFFICE BASED - Newcastle upon Tyne city centre. NE4 5TFFlexible...

  • Insight Agent

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    START DATE:Monday 27 February 2023FULL TIME - 36 hours per week - Mon & Wed 10am-7pm / Tues & Thurs 11am - 8pM/Fri 9am - 4pm / Sat 9am - 1pm. Although there is flexibility available with start/finish times once training is complete.PART TIME - Minimum 16 hours per week working between the shift patterns outlined aboveOFFICE BASED - Newcastle upon Tyne city...

  • Part-time Customer Booking Agent

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Job Description**: **Part-time Customer Booking Agent** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: 9am-8pm, Part time Saturday and Sunday - 7 hour shift with a 45 minute paid break included **Holidays**: 29 days including bank holidays increases to...

  • Insight Office

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    Insight Officer **Job Title**: Insight Officer **Accountable to**: Associate Insight Director **Salary**: £23,500 per annum (pay award pending) **Location**: Newcastle City Centre **The Role** Explain is a growing market research agency based in the heart of Newcastle, delivering projects for clients nationally. Aligned to our continued growth we are...